The department of Starters & Self-Employed at Acerta, a Belgian HR and self-employment services provider, asked us to help them implement the ServiceNow Customer Service Management Solution. Hear what they had to say about working with us: “This has been an incredible co-creation track so far. A challenging program, but thanks to an excellent collaboration […]
The challenge Swiss Re is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. With 60 offices around the world, it can be difficult to keep track of all the room reservations, including the possibility of ordering catering and IT or AV support. Swiss Re is working to decommission their […]
With 22+ million customers in 11 countries, the PARK NOW Group offers a suite of comprehensive parking management solutions. Under their four brands, PARK NOW, Parkmobile, Park-line and RingGo, they offer user-friendly mobile apps that simplify parking. With more than 155,000,000 parking transactions a year, being able to demonstrate compliance is key for the PARK […]
The challenge ING WorkPlace Services (WPS) is responsible for providing workplaces to their global workforce. A large part of service delivery is outsourced to external Managed Service Providers that use their own ITSM systems to ensure tickets and requests are efficiently completed. ING end-users (employees) from various locations contact their local support desks for questions […]
The challenge With over 31,000 employees in more than 33 countries, planning and scheduling can be a huge challenge for NXP. Realizing a single and up to date overview of open tasks and assignments between teams using the ‘follow the sun’ principle and the handover of these tasks can therefore be very hard to achieve. […]
The challenge Schuberg Philis won an outsourcing deal to support a client to gain control over their critical business processes. In many cases, the IT Services supporting a business process were outsourced to multiple IT Managed Service Providers. This situation lead to reduced transparency with resulting difficulties, such as when trying to understand the root-cause […]
Lamb Weston is a world-leading brand in high quality potato products, sold in over 100 countries around the world. The challenge The challenge of Lamb Weston was to find a way to make meeting room reservations more efficient, preventing double bookings and frustrations while reducing time. Visitor registrations and booking rooms were done in two […]
Serving around 2000+ customers world-wide, Interxion is a leading European provider of data center services. Their core business is to house customer’s computing, network, storage and IT infrastructures, providing space, power and security. With 284 data centers in 22 countries, their customer service operations is one of their key business processes. However, this process needed to […]
The challenge The digital group of Department for Work and Pensions (DWP) had multiple sources of truth for Strategic Portfolio Management (SPM). Stakeholders were using their own Excel, MS project and PowerPoint templates and therefore there was no standardized way of working. Consequently there was no real time visibility, data duplication, data quality issues and […]
With its roots in Japan, ASICS is a world-wide leading manufacturer of sports gear. They are renown for their running shoes, which have been ranked as one of the best in the market. Next to footwear, they also produce clothing and accessories. In such a multinational corporation, which processes millions of personal data each year, […]
RoutIT, part of KPN Zakelijk, is a leading Dutch provider of end-to-end IT solutions. They offer innovative internet, cloud, connectivity and communication services to 1500 business partners, who in turn offer their services to their SME customers. As such, their customer service management operations are one of their most important business processes. Replace legacy […]
BDO is an international accountancy and advisory firm with almost 74,000 employees and 1,500 offices in 162 countries. They are ranked among the top 5 accountancy firms in the Netherlands and have specialists in the field of audits and assurance, accountancy & business advisory and taxes. Headquartered in Brussels, the firm consists of cooperating partners, […]
The South African-based Absa Group is a financial services provider offering personal, corporate and investment banking, investment management and insurance policies. They called in our help because they were experiencing issues with their DevOps process. Challenge DevOps initiatives were executed in a siloed manner. All BUs developed their own practices and processes largely by themselves. […]
The challenge The European Stability Mechanism (ESM) selected ServiceNow to support their IT Service Management operations. Convinced of the power of the platform they investigated the possibilities of using ServiceNow to support their Facility Management organization as well. They had an explicit need for a room and workplace reservation solution. The solution After a formal […]
Active in 31 countries, Sasol is a true international integrated chemicals and energy company. They build and operate facilities that produce liquid fuels, chemicals and low-carbon electricity. Due to their strong focus on developing and commercializing technologies, DevOps is a must for Sasol, especially in relation to digital transformation. Challenge As a result of the […]
The challenge The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 18 million claimants and customers. The UK DWP has a large Digital […]
NN Investment Partners (NNIP) is an asset management company based in the Netherlands. They work for institutional and individual investors around the world. Challenge NNIP is transitioning to an Agile/DevOps organization and therefore selected ServiceNow to support their IT Value Cycle. The ServiceNow platform provides a complete set of modules to support their end-to-end processes, […]
Managing all the supply chain machinery within these facilities is challenging. Each day, incidents happen and changes need to be implemented. More often than not, multiple ways of monitoring and logging are used to manage different parts of the supply chain. This makes it difficult to gain a reliable overview of all past and ongoing […]
With its iconic orange lion, the ING Group is a Dutch-based multinational banking and financial services corporation. With its headquarters in Amsterdam, their primary businesses is banking—from retail, direct, commercial, investments, wholesale to private banking—including asset management and insurance services. ING is ranked as one of the biggest banks in the world and among the […]
