{"id":54080,"date":"2025-03-20T11:24:10","date_gmt":"2025-03-20T10:24:10","guid":{"rendered":"https:\/\/plat4mation.com\/platform-excellence\/vendor-excellence\/"},"modified":"2025-11-28T14:39:02","modified_gmt":"2025-11-28T13:39:02","slug":"vendor-excellence","status":"publish","type":"page","link":"https:\/\/plat4mation.com\/de\/platform\/platform-excellence\/vendor-excellence\/","title":{"rendered":"Vendor Excellence\u00a0"},"content":{"rendered":"\n<div class=\"hero-2 tw-mb-[3rem] tw-bg-white\">\n    <div class=\"container\">\n        <div class=\"tw-grid tw-grid-cols-1 lg:tw-grid-cols-12 tw-items-center tw-gap-0 lg:tw-gap-8 tw-py-12 lg:tw-py-32 tw-pb-[1rem]\">\n            <div class=\"tw-w-full lg:tw-col-span-7\">\n                <!-- Title -->\n                                       <!-- mbn -->\n                <h1 class=\"tw-h1-hero\">Vendor Excellence  <\/h1>\n                                <!-- Text -->\n                                       <!-- text -->\n                <div class=\"tw-p tw-pb-[2.5rem]\"><p>F\u00fcr Unternehmen, die ihre ServiceNow-Operationen auslagern m\u00f6chten, helfen wir Ihnen, die Kontrolle zu behalten. Unser Service bietet strukturierte Aufsicht, Compliance und Qualit\u00e4tssicherung, um die Effizienz zu maximieren und die Verantwortlichkeit des Dienstleisters zu gew\u00e4hrleisten.<\/p>\n<\/div>\n                                <!-- Buttons -->\n\n                                <div class=\"row\">\n                    <div class=\"col-lg-12\">\n                                                                        <div class=\"tw-flex tw-gap-[2rem]\">\n                                                        \n\n                            \n                                                            <!--btn btn-g btn-margin-->\n                            <a class=\"tw-primary-btn tw-primary-btn:hover\" href=\"https:\/\/plat4mation.com\/de\/expertengesprach-buchen\/\"\n                                target=\"_self\">Buchen Sie ein Expertengespr\u00e4ch<\/a>\n                                                        \n\n\n                                                    <\/div>\n                                            <\/div>\n                <\/div>\n\n                            <\/div>\n                   <!--col-lg-4 offset-lg-1-->\n            <div class=\"tw-hidden lg:tw-block lg:tw-col-span-5 lg:tw-justify-self-end\">\n                                <!--img-fluid-->\n                <img decoding=\"async\" class=\"tw-w-full tw-h-auto tw-object-cover\" src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/11\/p4m_platform_platform-excellence_vendor-excellence_hero.png\" alt=\"\">\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"social-proof-block  tw-text-white\"\n    style=\"background-image: \n        url(&#039;https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/stats-bg-red.svg&#039;),\n        linear-gradient(180deg, #E1292C 0%, #B90000 100%);\n     background-repeat: repeat-x, no-repeat;\n     background-position: top center, top center;\n     background-size: auto 360px, cover;\n     background-color: #E1292C;\">\n\n    <div class=\"container\">\n\n        <!-- LOGOS HEADER (only visible when 'logos') -->\n        \n        <!-- LOGOS or STATS -->\n        <div class=\"overall-stat-container\">\n            <div class=\"row text-center justify-content-between\">\n\n                <!-- LOGOS -->\n                \n                <!-- STATS -->\n\n                                                            <div class=\"col-md-3\">\n                            <div class=\"stat-container\">\n\n                                \n                                                                    <div class=\"image\">\n                                        <img decoding=\"async\" class=\"icon img-fluid\"\n                                            src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/03\/p4m_icon-centralized-vision.png\"\n                                            alt=\"stat icon\">\n                                    <\/div>\n                                \n                                                                    <div class=\"text !tw-text-left tw-text-white\">\n                                        <p>Zentralisierte Sichtbarkeit<\/p>\n                                    <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                                            <div class=\"col-md-3\">\n                            <div class=\"stat-container\">\n\n                                \n                                                                    <div class=\"image\">\n                                        <img decoding=\"async\" class=\"icon img-fluid\"\n                                            src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/03\/p4m_icon-enhanced-coordination.png\"\n                                            alt=\"stat icon\">\n                                    <\/div>\n                                \n                                                                    <div class=\"text !tw-text-left tw-text-white\">\n                                        <p>Erh\u00f6hte Koordination<\/p>\n                                    <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                                            <div class=\"col-md-3\">\n                            <div class=\"stat-container\">\n\n                                \n                                                                    <div class=\"image\">\n                                        <img decoding=\"async\" class=\"icon img-fluid\"\n                                            src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/03\/p4m_icon-expert-oversight.png\"\n                                            alt=\"stat icon\">\n                                    <\/div>\n                                \n                                                                    <div class=\"text !tw-text-left tw-text-white\">\n                                        <p>Expertenaufsicht<\/p>\n                                    <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"!tw-bg-white\">\n    <div class=\"TextImage-block\">\n        <div class=\"container\">\n            <div class=\"row\" style=\"align-items: center;\">\n                <div class=\"col-lg-6 \">\n\n                    <!-- ARTWORK \n                    <img class=\"d-none d-lg-block ?php if ($imageLeft == 'image-right-text-left'):\n                                                        echo 'TextImage-artwork-right';\n                                                    else:\n                                                        echo 'TextImage-artwork';\n                                                    endif; ?>\" ?php if ($showArtwork === false): ?> style=\"display: none!important\" <php endif; ?> src=\"<php echo get_template_directory_uri();\n                                                                                                                        if ($artworkType == 'circles'): ?>\/assets\/img\/circle dots.svg?php\n                                                                                                                        elseif ($artworkType == 'dots'): ?>\/assets\/img\/dots.svg?php\n                                                                                                                        elseif ($artworkType == 'big-circle'): ?>\/assets\/img\/circle.svg?php\n                                                                                                                        elseif ($artworkType == 'quarter-circle'): ?>\/assets\/img\/half circle.svg?php\n                                                                                                                        elseif ($artworkType == 'stars'): ?>\/assets\/img\/stars.svg\n                          ?php else: ?>\/assets\/img\/triangle.svg?php\n                                                                                                                        endif; ?>\" alt=\"artwork image\">-->\n                    <!-- IMAGE -->\n                                            <img decoding=\"async\" class=\"d-none d-lg-block TextImage-image\" src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/11\/p4m_platform_platform-excellence_in-house-excellence_why-1.png\" alt=\"block image\">\n                    \n\n                <\/div>\n                <!-- TEXT -->\n                <div class=\"col-lg-6 \">\n                    <div class=\"TextImage-content\">\n                        <!-- Subtitle -->\n                                                <!-- Title -->\n                                                    <h2 class=\"text-image-title tw-h2! !tw-text-black\">\n                                Warum diesen Ansatz w\u00e4hlen?                            <\/h2>\n                        \n                                                        <div class=\"!tw-text-black\">\n                                    <ul>\n<li>Sicherstellen einer kosteneffizienten, hochwertigen Auslagerung der ServiceNow-Operationen<\/li>\n<li>Gewinnen von Sichtbarkeit und Governance \u00fcber externe Dienstleister<\/li>\n<li>Aufrechterhaltung von Plattform-Stabilit\u00e4t, Sicherheit und Compliance<\/li>\n<li>Reduzierung von Gesch\u00e4ftsrisiken, indem sichergestellt wird, dass IT-Dienstleistungen die Gesch\u00e4ftsziele erreichen<\/li>\n<\/ul>\n                                <\/div>\n                            \n                                                <!-- Buttons -->\n                        <!-- button1 -->\n                                                <!-- button2 -->\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"\"><\/div>\n<\/div>\n\n<div class=\"!tw-bg-white\">\n    <div class=\"TextImage-block\">\n        <div class=\"container\">\n            <div class=\"row\" style=\"align-items: center;\">\n                <div class=\"col-lg-6 order-last\">\n\n                    <!-- ARTWORK \n                    <img class=\"d-none d-lg-block ?php if ($imageLeft == 'image-right-text-left'):\n                                                        echo 'TextImage-artwork-right';\n                                                    else:\n                                                        echo 'TextImage-artwork';\n                                                    endif; ?>\" ?php if ($showArtwork === false): ?> style=\"display: none!important\" <php endif; ?> src=\"<php echo get_template_directory_uri();\n                                                                                                                        if ($artworkType == 'circles'): ?>\/assets\/img\/circle dots.svg?php\n                                                                                                                        elseif ($artworkType == 'dots'): ?>\/assets\/img\/dots.svg?php\n                                                                                                                        elseif ($artworkType == 'big-circle'): ?>\/assets\/img\/circle.svg?php\n                                                                                                                        elseif ($artworkType == 'quarter-circle'): ?>\/assets\/img\/half circle.svg?php\n                                                                                                                        elseif ($artworkType == 'stars'): ?>\/assets\/img\/stars.svg\n                          ?php else: ?>\/assets\/img\/triangle.svg?php\n                                                                                                                        endif; ?>\" alt=\"artwork image\">-->\n                    <!-- IMAGE -->\n                                            <img decoding=\"async\" class=\"d-none d-lg-block TextImage-image-right\" src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/11\/p4m_platform_platform-excellence_vendor-exellence_how.png\" alt=\"block image\">\n                    \n\n                <\/div>\n                <!-- TEXT -->\n                <div class=\"col-lg-6 order-first\">\n                    <div class=\"TextImage-content\">\n                        <!-- Subtitle -->\n                                                <!-- Title -->\n                                                    <h2 class=\"text-image-title tw-h2! !tw-text-black\">\n                                Wie wir Mehrwert liefern                            <\/h2>\n                        \n                                                        <div class=\"!tw-text-black\">\n                                    <p>Wir implementieren einen Prozess zur Klassifikation und Priorisierung von Anforderungen, um sicherzustellen, dass ausgelagerte Teams sich auf Aufgaben mit hohem Wert konzentrieren. Unsere Governance-Frameworks und Compliance-Modelle geben IT-F\u00fchrungskr\u00e4ften Sichtbarkeit auf Service-Level, Leistung und Risikomanagement. Wir f\u00fchren kontinuierliche Qualit\u00e4tspr\u00fcfungen durch, um sicherzustellen, dass ServiceNow optimiert, sicher und skalierbar bleibt, w\u00e4hrend Ineffizienzen, die h\u00e4ufig in ausgelagerten Modellen auftreten, vermieden werden. Schlie\u00dflich sorgt unsere fortlaufende Optimierungsstrategie daf\u00fcr, dass ServiceNow sich mit den Gesch\u00e4ftsanforderungen weiterentwickelt und nicht veraltet oder fehlerhaft wird.<\/p>\n                                <\/div>\n                            \n                                                <!-- Buttons -->\n                        <!-- button1 -->\n                                                <!-- button2 -->\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"\"><\/div>\n<\/div>\n\n<div class=\"!tw-bg-white\">\n    <div class=\"TextImage-block\">\n        <div class=\"container\">\n            <div class=\"row\" style=\"align-items: center;\">\n                <div class=\"col-lg-6 \">\n\n                    <!-- ARTWORK \n                    <img class=\"d-none d-lg-block ?php if ($imageLeft == 'image-right-text-left'):\n                                                        echo 'TextImage-artwork-right';\n                                                    else:\n                                                        echo 'TextImage-artwork';\n                                                    endif; ?>\" ?php if ($showArtwork === false): ?> style=\"display: none!important\" <php endif; ?> src=\"<php echo get_template_directory_uri();\n                                                                                                                        if ($artworkType == 'circles'): ?>\/assets\/img\/circle dots.svg?php\n                                                                                                                        elseif ($artworkType == 'dots'): ?>\/assets\/img\/dots.svg?php\n                                                                                                                        elseif ($artworkType == 'big-circle'): ?>\/assets\/img\/circle.svg?php\n                                                                                                                        elseif ($artworkType == 'quarter-circle'): ?>\/assets\/img\/half circle.svg?php\n                                                                                                                        elseif ($artworkType == 'stars'): ?>\/assets\/img\/stars.svg\n                          ?php else: ?>\/assets\/img\/triangle.svg?php\n                                                                                                                        endif; ?>\" alt=\"artwork image\">-->\n                    <!-- IMAGE -->\n                                            <img decoding=\"async\" class=\"d-none d-lg-block TextImage-image\" src=\"https:\/\/plat4mation.com\/wp-content\/uploads\/2025\/11\/p4m_platform_platform-excellence_in-house-excellence_key-deliverables-1.png\" alt=\"block image\">\n                    \n\n                <\/div>\n                <!-- TEXT -->\n                <div class=\"col-lg-6 \">\n                    <div class=\"TextImage-content\">\n                        <!-- Subtitle -->\n                                                <!-- Title -->\n                                                    <h2 class=\"text-image-title tw-h2! !tw-text-black\">\n                                Wichtige Liefergegenst\u00e4nde                            <\/h2>\n                        \n                                                        <div class=\"!tw-text-black\">\n                                    <ul>\n<li><strong>Anforderungsfilterung &amp; Klassifikation<\/strong> \u2013 Sicherstellen, dass IT-Anfragen f\u00fcr maximalen Einfluss und Effizienz priorisiert werden.<\/li>\n<li><strong>Viertelj\u00e4hrliche Gesch\u00e4fts\u00fcberpr\u00fcfungen<\/strong> \u2013 Regelm\u00e4\u00dfige \u00dcberpr\u00fcfungen zur Evaluierung der Leistung, Governance und Servicequalit\u00e4t.<\/li>\n<li><strong>Service-Level-\u00dcberpr\u00fcfungen<\/strong> \u2013 Sicherstellen, dass ausgelagerte Dienstleister vereinbarte Service-Level und Leistungserwartungen erf\u00fcllen.<\/li>\n<li><strong>Code-Qualit\u00e4tspr\u00fcfungen<\/strong> \u2013 Technische Audits zur Vermeidung von Ineffizienzen, Aufrechterhaltung der Sicherheit und Sicherstellung von Best Practices.<\/li>\n<\/ul>\n                                <\/div>\n                            \n                                                <!-- Buttons -->\n                        <!-- button1 -->\n                                                <!-- button2 -->\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"\"><\/div>\n<\/div>\n\n\n<div class=\"faq-block tw-bg-white\" >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-md-5 d-none d-md-block\">\n                                    <img decoding=\"async\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/faq.svg\" alt=\"FAQ\">\n                            <\/div>\n            <div class=\"col-md-7\">\n                <!-- Title -->\n                                    <h2 class=\"title !tw-h2 tw-text-black\">FAQs<\/h2>\n                                <div class=\"accordion-wrapper\">\n                    <!-- Accordion-content -->\n                    <div class=\"repeater\">\n                                                        <a href=\"#content-faq-1\" class=\"accordion-toggle tw-border-0 tw-border-b tw-border-solid tw-border-b-[0.9px] last:tw-border-b-0 tw-border-light-gray tw-text-black\">\n                                    <div class=\"tw-max-w-[90%]\">Welche Art der Aufsicht haben wir mit Vendor Excellence?<\/div>\n                                    <img decoding=\"async\" class=\"arrow-down\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/arrowDown.svg\" alt=\"Arrow Down\">\n                                <\/a>\n                                <div class=\"accordion-content tw-w-[100%] tw-max-w-[90%] tw-text-black\" id=\"content-faq-1\">\n                                    <p>Mit Vendor Excellence erhalten Sie eine strukturierte, kontinuierliche Aufsicht durch Anforderungsfilterung, viertelj\u00e4hrliche Gesch\u00e4fts\u00fcberpr\u00fcfungen, Service-Level-\u00dcberwachung und Code-Qualit\u00e4tspr\u00fcfungen. Dies gibt Ihnen vollst\u00e4ndige Sichtbarkeit der Anbieterleistung, Compliance und Qualit\u00e4t der Lieferung, sodass Sie fundierte Entscheidungen treffen und die Kontrolle \u00fcber ausgelagerte Operationen behalten k\u00f6nnen.<\/p>\n                                <\/div>\n\n                                                                <a href=\"#content-faq-2\" class=\"accordion-toggle tw-border-0 tw-border-b tw-border-solid tw-border-b-[0.9px] last:tw-border-b-0 tw-border-light-gray tw-text-black\">\n                                    <div class=\"tw-max-w-[90%]\">K\u00f6nnen wir die ServiceNow-Plattform weiterhin anpassen, wenn wir Vendor Excellence w\u00e4hlen?<\/div>\n                                    <img decoding=\"async\" class=\"arrow-down\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/arrowDown.svg\" alt=\"Arrow Down\">\n                                <\/a>\n                                <div class=\"accordion-content tw-w-[100%] tw-max-w-[90%] tw-text-black\" id=\"content-faq-2\">\n                                    <p>Ja, Vendor Excellence schr\u00e4nkt die Anpassung nicht ein. Stattdessen stellt es sicher, dass Anpassungen mit Qualit\u00e4t und Nachhaltigkeit im Hinterkopf durchgef\u00fchrt werden. Unser Framework sorgt f\u00fcr die Einhaltung von Best Practices, Governance-Standards und die Vermeidung von technischem Schulden, wodurch intelligente, skalierbare Anpassungen erm\u00f6glicht werden, die mit den Gesch\u00e4ftsanforderungen im Einklang stehen.<\/p>\n                                <\/div>\n\n                                                                <a href=\"#content-faq-3\" class=\"accordion-toggle tw-border-0 tw-border-b tw-border-solid tw-border-b-[0.9px] last:tw-border-b-0 tw-border-light-gray tw-text-black\">\n                                    <div class=\"tw-max-w-[90%]\">Ist Vendor Excellence eine kosteneffiziente L\u00f6sung?<\/div>\n                                    <img decoding=\"async\" class=\"arrow-down\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/arrowDown.svg\" alt=\"Arrow Down\">\n                                <\/a>\n                                <div class=\"accordion-content tw-w-[100%] tw-max-w-[90%] tw-text-black\" id=\"content-faq-3\">\n                                    <p>Absolut. Vendor Excellence hilft Ihnen, die ausgelagerten Ausgaben zu optimieren, indem sichergestellt wird, dass Dienstleister sich auf die richtigen Priorit\u00e4ten konzentrieren, die vereinbarten Standards liefern und Ineffizienzen eliminieren. Sie gewinnen finanzielle Vorhersehbarkeit und Kostenkontrolle, w\u00e4hrend Sie den Wert Ihrer externen Partnerschaften maximieren.<\/p>\n                                <\/div>\n\n                                                                <a href=\"#content-faq-4\" class=\"accordion-toggle tw-border-0 tw-border-b tw-border-solid tw-border-b-[0.9px] last:tw-border-b-0 tw-border-light-gray tw-text-black\">\n                                    <div class=\"tw-max-w-[90%]\">Welche Art der Kommunikation werden wir mit dem Anbieter haben?<\/div>\n                                    <img decoding=\"async\" class=\"arrow-down\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/arrowDown.svg\" alt=\"Arrow Down\">\n                                <\/a>\n                                <div class=\"accordion-content tw-w-[100%] tw-max-w-[90%] tw-text-black\" id=\"content-faq-4\">\n                                    <p>Vendor Excellence strukturiert die Kommunikation durch regelm\u00e4\u00dfige Service-Level-\u00dcberpr\u00fcfungen und viertelj\u00e4hrliche Gesch\u00e4fts\u00fcberpr\u00fcfungen, um einen proaktiven Dialog, klare Verantwortlichkeit und strategische Ausrichtung sicherzustellen. Wir helfen Ihnen, die Agenda festzulegen, die Leistung zu verfolgen und Gespr\u00e4che auf Ergebnisse zu fokussieren.<\/p>\n                                <\/div>\n\n                                                                <a href=\"#content-faq-5\" class=\"accordion-toggle tw-border-0 tw-border-b tw-border-solid tw-border-b-[0.9px] last:tw-border-b-0 tw-border-light-gray tw-text-black\">\n                                    <div class=\"tw-max-w-[90%]\">Ist Vendor Excellence eine langfristige Verpflichtung?<\/div>\n                                    <img decoding=\"async\" class=\"arrow-down\" src=\"https:\/\/plat4mation.com\/wp-content\/themes\/plat4mation\/assets\/img\/arrowDown.svg\" alt=\"Arrow Down\">\n                                <\/a>\n                                <div class=\"accordion-content tw-w-[100%] tw-max-w-[90%] tw-text-black\" id=\"content-faq-5\">\n                                    <p>Es ist darauf ausgelegt, die kontinuierliche Optimierung der Plattform zu unterst\u00fctzen, jedoch ist das Engagement flexibel. Einige Organisationen nutzen Vendor Excellence, um kurzfristig die Kontrolle zur\u00fcckzugewinnen und den Betrieb zu stabilisieren, w\u00e4hrend andere es in ihre langfristige Governance-Strategie integrieren, um eine konsistente Anbieterleistung und eine nachhaltige Plattformgesundheit aufrechtzuerhalten.<\/p>\n                                <\/div>\n\n                                \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"tw-border-b-img\">\n    <div class=\"form1-block tw-bg-black-gray\" >\n        <div class=\"container\">\n            <div class=\"row align-items-center\">\n                <div class=\"col-md-7\">\n                    <!-- Title -->\n                                            <h2 class=\"title !tw-h2\">Sie haben Fragen?<\/h2>\n                                        <!-- Text -->\n                                            <div class=\"text !tw-p\"><p>Vereinbaren Sie einen Gespr\u00e4chstermin mit einem unserer Vendor Excellence-Experten. 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