With a mission to adapt to the ever-changing needs of customers, we assisted a large global retailer in their journey to 100% IT Excellence. Aiming to reduce the delivery time of their service catalogs, we successfully integrated IT Service (ITSM) and Operations Management (ITOM) solutions.
Having to deal with undefined and inconsistent IT services and processes, our client was lacking active IT ownership. To keep the focus on their core business, they wanted to take away the burden of managing the IT Service Management (ITSM) environment. Furthermore, their IT staff was unable to support the maturity of their capabilities by working with inconsistent ITSM tools. Those issues were resulting in a scattered IT landscape, and therefore insufficient, unsatisfactory results.
Examining the core of the problem carefully, our team tailored a holistic approach to adopt standardized, automated IT workflows & dashboards. Utilizing managed out-of-the-box ITSM and ITOM instances, we successfully set up a clear governance of IT Services, Processes, and Data. The integration significantly reduced catalog delivery times, enabling faster production of new items.
Aiming to ensure a complete digital transformation, we derived exceptional business value for the company and its customers. We brought to the table the outstanding results, including:
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