ServiceNow Australia Release Webinar

Thursday, 28 May at 4:00 PM CEST

ServiceNow Australia Release is here and it brings agentic AI, platform analytics, and data orchestration into the core platform. These changes directly impact how you run, scale, and upgrade your instance in 2026. Join our 60-min webinar to learn what it means for your organization.

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About the Webinar

The Australia release marks a new era for ServiceNow, reflecting a broader shift towards an AI‑centric, data‑driven platform.

In this 60‑minute webinar, ServiceNow and Plat4mation experts share what’s changing, what to expect from the roadmap, and how platform owners should prepare for testing, governance, analytics, and upgrades.

Key takeaways

What the Australia release means for your ServiceNow platform
Updates on AI agents, agentic workflows, and governance
What’s next for Platform Analytics, Workflow Data Fabric, and App Engine
How ServiceNow supports security, compliance, and responsible AI at scale

Vision from our Chief AI Officer

Our Chief AI Officer shares the North Star for moving from traditional workflows to a true AI‑driven operating model.

From classical workflows to outcome‑based AI across employee experience, IT, and data & AI governance
The AI journey: Augmented → Agentic → Autonomic AI, scaled safely with the right guardrails
How this vision translates into Plat4mation’s core service lines and offerings

Agenda

4:00 – 4:05 p.m. | Introduction
Welcome, session format with practical information.

4:05 – 4:10 p.m. | Why the Australia Release matters
What’s changing in the ServiceNow roadmap and why this release deserves attention.

4:10 – 4:25 p.m. | AI: From Agentic Workflows to Business Impact
What agentic AI means in practice, how AI agents are evolving, and how this translates into core service lines and offerings.

4:25 – 4:35 p.m. | Data Fabric Architecture + App Engine
How Workflow Data Fabric, CSDM, and App Engine support contextual AI and scalable automation.

4:35 – 4:45 p.m. | Risk & Security
All the new changes related to data governance, AI governance, auditability, and security controls.

4:45 – 4:55 p.m. | Panel Conversation with ServiceNow
ServiceNow and Plat4mation experts discuss strategic value, upgrade impact and adoption best practices

4:55 – 5:00 p.m. | Q&A
Your questions, answered by the experts.