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CMDB/CSDM Knowledge Café

Thursday, 17 October at 3:00 PM CET

Struggling with getting the ServiceNow CMDB/CSDM set up in the right way? Join our interactive CMDB Knowledge Café at our office in Utrecht, in which we take a deep dive into several CMDB/CSDM topics and share our best practices, followed by breakout sessions. We’ll finish the session with drinks and bites, in typical café style.

36Days
20Hrs
29Mins
31Secs

About this event

The CMDB Knowledge Café in Utrecht is an interactive event focused on effectively setting up and managing your ServiceNow CMDB and CSDM. Attendees will engage in in-depth discussions, participate in breakout sessions for personalized advice, and connect with experts in the field.

This is your chance to ask questions or share challenges and get hands-on advice from our experience specialists.

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Program

After each topic, we’ll have breakout sessions in which we get practical on each topic, allowing you to ask questions or share challenges so that our experts can help you with hands-on advice.

Agenda

15:00 – Walk-in

15:15 – Word of Welcome

15:30 – Presentations and break outs

18:00 – Drinks, bites and networking

19:30 – Closing

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Presentations

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Integrations

Discover how seamless integrations can transform your CMDB by unifying data from multiple systems, enhancing accuracy, and eliminating manual processes.

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CMDB Identification

Learn how IRE rules can ensure your CMDB remains clean and accurate by identifying and eliminating duplicates, keeping your data reliable and conflict-free.

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CMDB Data Governance

Explore the importance of strong data governance for maintaining CMDB quality throughout its lifecycle, ensuring it aligns with business needs and drives better decision-making.

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CSDM Game

Join the CSDM Game and see how aligning your CMDB with the Common Service Data Model can revolutionize your service management, offering better visibility and control.

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Service Operations

Dive into how combining ITSM and ITOM can elevate your service operations, ensuring smooth IT service delivery with minimal disruptions and maximum efficiency.

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CMDB Data Quality & Health 

Discover actionable tips to keep your CMDB data healthy and accurate with regular assessments and automated checks, ensuring it remains a trusted resource for IT operations.

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CMDB/CSDM Best Practices

Unlock the full potential of your CMDB by implementing industry best practices, ensuring data accuracy and alignment with broader business and IT goals.

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ITOM Visibility

Learn how ITOM Visibility gives you real-time insights into your IT landscape, helping you proactively manage incidents and ensure optimal service delivery.

Speakers

Dylan Veerman

Associate Director Capability

Nikhil Sharma

Senior Capability Expert

Jimmy Ravesloot

Senior Business Consultant

Jayendra Saxena

Senior Technical Consultant

Manikandan Krishnamoorthy

Senior Capability Expert

Roy Schutte

Manager Delivery

Nilay Naik

Technical Consultant

Jochem Mortiers

Senior Technical Consultant

Barry Kant

ServiceNow Workflow Solution Architect / CSDM lead

Camille Marin

Host

Shruthi Sajid

Co-host

Venue

Arthur van Schendelstraat 650
3511 MJ Utrecht
The Netherlands

+31 30 760 26 70