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Making work flow in Education
Most educational institutions operate with many disconnected systems, leaving students frustrated as they expect a seamless digital experience. Room booking, course registrations, thesis submission, IT support, all these fragmented systems impact satisfaction and enrolment numbers.
We unify your existing systems into one student experience platform with ServiceNow, delivering seamless workflows that drive student success, retention, and improve your institution’s competitive position and revenue.
Complete thesis lifecycle digitalization delivered through 130+ user stories.
Unified portal replacing disconnected systems, 40+ defects resolved
Automated workflows reduced manual administrative effort
Challenge
Job level challenges
Digital transformation demands, budget constraints, and evolving student expectations are putting pressure on educational institutions.
Here’s what leaders are facing today:
- CTO: Outdated IT systems that slow digital development. This makes it hard to deliver a seamless experience to students.
- CHRO: Inefficient time allocation on tasks by employees. Managing the needs of the staff through onboarding and support with disintegrated systems.
- COO: Disorganized operations and coordination challenges created by complex academic operations across multiple departments.
- CFO: Fragmented financial data across systems that limits strategic decision-making, so it’s harder to demonstrate ROI and control costs.
What we do
We help universities merge all student services into one platform which works alongside your existing Learning Management Systems
Solutions mapped to your priorities
Chief Technology Officer’s priorities
- Digitalize outdated campus technology infrastructure.
- Integrate fragmented systems so that people do not have to repeat information multiple times.
- Provide visibility for process statues to both faculty and students.
Supporting ServiceNow Modules: ITSM, CSM, App Engine
Chief Human Resource Officer’s priorities
- Enable self-service portals so employees can access HR services without manual intervention.
- Comply with local government regulations and GDPR requirements.
- Manage complex employee categories unique to academia, faculty leave tracking, etc.
Supporting ServiceNow Modules: HRSD, Employee Center
Chief Operating Officer’s priorities
- Coordinate operations across departments and campuses.
- Reduce manual processes and transfers that cause delays and errors.
- Ensure a consistent satisfactory service quality for students from admission to graduation.
Supporting ServiceNow Modules: CSM, Custom Applications(App Engine), Service Portal
Chief Finance Officer’s priorities
- Match real-time performance data with budget planning.
- Eliminate operational costs through efficient procurement and financial workflows.
- Manage funding streams including tuition, research grants, and government funding with proper reporting.
Supporting ServiceNow Modules: SPM (Strategic Portfolio Management), Finance operations, Procurement workflows
Customer Success Story
A leading Swiss university faced a complex challenge: students and faculty members were struggling to manage multiple separate thesis management systems. Plat4mation partnered with them to build a united digital solution using ServiceNow’s CSM, Custom Applications, Service Portal capabilities, etc. Today, the university delivers a platform that connects student-supervisor matching, thesis submission, plagiarism detection and grading processes, a modern experience for all the stakeholders involved.
Transform Education with AI
From predictive analytics to intelligent automation, AI is reshaping retail operations. Here’s what that looks like with ServiceNow:
- Faster Development: ServiceNow’s AI for creator capabilities allows us to build custom educational applications faster
- Smart Decision Making: AI Agents can automatically make decisions based on specific rules and criteria, for example matching students to the right thesis supervisors
- Predictive Analytics: Identifying patterns in service requests to optimize staffing and resources better
FAQs
Can ServiceNow integrate with our existing educational systems?
Yes. At University of St. Gallen, we integrated with SharePoint, Turnitin, and their campus management system. ServiceNow’s Integration Hub connects with your current Learning Management System and other educational tools without replacing them.
What ServiceNow modules are most relevant for universities?
Key modules from our St. Gallen implementation: ITSM for IT support, CSM for student services, custom applications for academic processes, Service Portal for user interfaces, HRSD for staff services, and SPM for planning. We start with core modules and expand based on your needs.
How do you handle different user roles in a university?
We create role-specific experiences. In our thesis management system: students see a simple submission portal, supervisors get grading dashboards, and the plagiarism office receives automated alerts. Each user group gets exactly what they need.
What makes your approach different from other ServiceNow partners?
We’re a ServiceNow boutique partner with expertise across all modules, not just one area. We understand educational workflows and translate them to ServiceNow rather than forcing generic business processes onto academic institutions.
Do you have reusable solutions for common university processes?
We leverage ServiceNow quick starters and experience from projects like St. Gallen’s thesis management system. Each implementation is customized to your institution’s specific processes rather than using one-size-fits-all approaches.