Knowledge 2026 — Let’s Build What Comes Next | Plat4mation
Great meeting you at Knowledge — Plat4mation
Knowledge 2026 · Follow-up
Great to meet you at Knowledge. Now let's build what comes next.
We talked in Las Vegas at K26, and now is the time to take it further.
Plat4mation is ServiceNow's #1 AI & Autonomy Partner — Europe's largest pure-play ServiceNow Elite Partner —
and we're ready to turn your AI ambition into real operations.
ServiceNow Elite Partner7 Validated PracticesValidated Autonomous IT PartnerGenAI Product Advisory CouncilEarly access to new AI featuresBacked by ServiceNow Ecosystem Ventures2,000+ Product Certifications
Our conviction
AI adoption is accelerating. Impact is not.
Most organizations have strong AI ambitions but lack clarity on its value, the right use cases, governance, and how to scale it effectively. Today’s executives care less about AI features and more about what actually moves the needle: ROI, operational efficiency, and company-wide impact.
That’s where the Autonomous Enterprise comes in. With ServiceNow as the control plane, organizations can move from experimentation to execution: scaling AI with control, confidence, and real impact.
We work where complexity is highest: global enterprises, regulated industries, mission-critical processes, cross-domain operations. We don't deliver slides — we engineer how enterprises operate.
Our AI engagement journey
One clear path from ambition to autonomy.
Every engagement follows the same proven arc — Assess & Define, Implement & Realize, then Run & Scale. We know exactly where you are and what comes next.
Phase 01 · Assess & Define Value
Use Case & Roadmap Definition
In a focused two-day workshop, we align on your goals and data, explore what is possible, and identify the most valuable AI use cases. Together, we prioritize them and define a clear roadmap with concrete next steps.
2-day workshop · 20–40 use cases
Phase 02 · Implement & Realize Value
AI Squad Implementation
We embed a dedicated AI Squad into your organization to design, build, and deliver AI solutions in short sprints. The focus in this phase is on speed, measurable outcomes, and adoption from day one.
Sprint-based · Fixed price · Fast
Phase 03 · Run & Scale
Autonomous Anything
In this phase, we design and run end-to-end workflows that operate with minimal manual effort. We implement clear governance, manage day-to-day operations, and continuously optimize autonomous processes to deliver scalable value across IT, HR, Finance, and other core functions.
AI Ops · AI Experience · AI Delivery
Three levels of AI impact
AI creates increasing business value as autonomy grows.
We deliver at three distinct levels — from AI that assists, to AI that answers, to AI that fully executes governed workflows end to end. We use a dual-track delivery model: quick wins today, governed automated workflows tomorrow.
Low complexity
Assist & Accelerate
AI supports employees — humans remain fully accountable
Goal: Increase productivity and reduce handling effort for fulfillers
Typical ROI indicators
15–30% handling time reduction
Reduced rework
Capacity increase without additional FTE
Improved quality & consistency
Moderate complexity
Answer
VA responds on behalf of the organization within defined scope
Goal: Improve self-service, deflect demand, provide consistent answers
Typical ROI indicators
20–40% ticket deflection
Lower cost-to-serve per request
Higher self-service adoption
Increased user satisfaction
High complexity
Decide & Act
AI executes governed end-to-end automated workflows
Goal: Deliver measurable business outcomes through automation
Typical ROI indicators
30–60% process time reduction
FTE capacity release
Compliance & leakage reduction
End-to-end resolution & reduced cycle time
The GAIL guarantee
We promise to double your investment within 3 months.
GAIL — Guaranteed AI Impact Lever — is our commitment to value delivery. We assess, calculate, get your approval, and then deliver. You only proceed when the numbers make sense.
Guaranteed AI Impact Lever
Invest €125k. Receive €250k in value.
Four steps: we assess and analyze activities based on your data; identify costs vs. potential savings; get your sign-off on the approach and use cases; then develop the functionality to realize those savings. No surprises. No guesswork. No risk.
Fitted for your readiness, timeline and ambitions.
Project Type C
Full Squad, Value-Based
Assessment-first, full squad, management value presentation
Duration
3–4 months
Target
5 engagements
Scope
Use case–defined
Resourcing
AI Squad
Use case assessment for highest-value opportunities
Use case designs & configured AI Agents
UAT test plan templates & deployment runbook
Training & enablement sessions
Adoption dashboard
Value presentation to management
How we work together
One team. Shared goals. Shared accountability.
Customer and Plat4mation operate as a single unit. Our AI Squad embeds into your programme — ensuring adoption, value realization, and continuous improvement from sprint one.
01
One Team
Customer & Plat4mation operate as a single unit — shared goals, shared accountability.
02
Data-Driven
All decisions backed by ServiceNow data and measurable outcomes.
03
Agile Delivery
Sprint-based execution, monthly releases, and rapid iterations.
04
Value First
Prioritize use cases by ROI and implementation readiness — always.
AI Squad composition
AI Squad Lead (PM)AI SMEAI Business Process ConsultantAI ArchitectAI Technical ConsultantOCM ConsultantValue & Analytics SME
What success looks like
MVP releases with short release times — improvements with each sprint
Continuous feedback loop with business & end users throughout
Flexibility to change use cases as the engagement evolves
Clear objectives with structured demand intake — outcome-driven from start to finish
We met at Knowledge. Now let's make it real.
Ready to transform how your Enterprise operates with AI?
Book a 30-minute conversation with one of our AI specialists. We'll assess your current landscape, define the highest-value opportunities on ServiceNow, and agree a concrete next step — whether that's a 2-day roadmap workshop or a GAIL engagement.
