Plat4mation Awarded with Two Prestigious ServiceNow EMEA Awards: AI Customer Value & CRM

Utrecht, the Netherlands – February 27, 2026 – Plat4mation, the largest pure-play ServiceNow Elite Partner based in EMEA, announced today that it has been recognized with two prestigious ServiceNow EMEA awards: the AI Customer Value Award and the CRM award. This double achievement underscores Plat4mation’s leadership in delivering AI business value and transforming customer engagement on the ServiceNow AI platform.

AI Customer Value Partner of the Year, EMEA

The AI Customer Value Partner of the Year award recognizes partners who demonstrably maximize customer value by applying the ServiceNow AI Platform to solve complex challenges and deliver measurable ROI. Over the past year, Plat4mation has implemented Now Assist capabilities for more than 40 customers, helping them shift from manual and costly IT service delivery models toward Autonomous IT operations and ultimately reducing IT costs by 40%.

AI is a core pillar of Plat4mation’s 2026 growth strategy. Rather than positioning it as an isolated innovation, the company has set a goal of embedding intelligence into governed workflows, aligning data foundations, platform architecture, and change enablement for employees. Plat4mation will continue to invest in its dedicated AI practice and agent development capabilities, guiding organizations from initial AI experimentation toward enterprise-wide transformation that delivers operational efficiency, automation, and value realization.

CRM Partner of the Year, EMEA

Plat4mation’s CRM and CSM expertise enables organizations to unify customer interactions across channels, automate case management processes, and introduce proactive and AI-powered service experiences. By connecting customer operations with intelligent workflows, the company helps clients reduce backlogs, improve response times, and increase customer satisfaction and loyalty. For Plat4mation, CRM transformation represents a broader shift toward integrated service models that align customer experience, operational efficiency, and long-term growth.

“Our partners are essential to how ServiceNow wins, and Plat4mation is a strong example of what makes our ecosystem so impactful,” said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. “Customers are looking for partners who can move them from AI ambition to measurable results. Plat4mation continues to demonstrate that capability across EMEA.”

“We are proud to receive both AI Customer Value Partner of the Year and CRM Partner of the Year for EMEA,” said Elmer de Valk, CEO of Plat4mation. “These awards validate our belief that AI must be embedded into enterprise workflows in a structured and governed way. Our focus is clear: guide organizations from experimentation to scaled value creation, and turn customer engagement into a strategic growth driver.”

The ServiceNow 2026 Partner Awards recognize partners across multiple categories and geographies following a rigorous evaluation process based on customer success, innovation, and business impact.

About Plat4mation
Plat4mation is the largest pure-play ServiceNow Elite Partner based in EMEA, helping organizations make work flow through AI-driven transformation. We deliver advisory, implementation, and managed services across the ServiceNow AI platform, with expertise in workflow automation and AI capabilities that accelerate productivity, simplify complexity, and create measurable business impact.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation has grown to over 750 employees in 13 countries worldwide. We are proud to be recognized with multiple Global and EMEA ServiceNow Partner Awards. Learn more at www.plat4mation.com.