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Technology and workflows are important but useless if they don’t yield the intended results due to incorrect actions and non-accountability. You need to make sure the right actions are done at the right time in order to yield value from the platform. That’s where our ServiceNow Organizational Change Management Services come in.
Why providing and following training fits us like a glove
Our ServiceNow Organizational Change Management Services focuses on deriving value. Thanks to our data-driven strategy and OCM methodology, benefits are actively managed and continuous improvement is stimulated. We realize this value by focusing on three stages in the change management methodology and leveraging Change4U, a predefined set of KPIs forming a program-specific change management dashboard for measuring success.
User adoption is one of the key ingredients for a successful implementation. Providing the right training is therefore essential. Because that’s the way to get users enthusiastic about working with the platform. A training plan is always part of our Training Services, which can be tailored exactly to your needs. Our training portfolio ranges from on-site End-User Training, classroom ServiceNow Sys-Admin Training to Train-the-Trainer courses, e-learnings and instruction videos. Since our trainers are consultants too, they take their work experiences straight into their training—making them highly knowledgeable and skilled.