Utrecht, The Netherlands & Mechelen, Belgium

Enterprise Service Management

Single, uniform Point of Contact (portal and service desk)

Employees have high expectations from internal services. That is why we create an integrated Enterprise Service Management World. One portal and service desk that centralizes all your Shared Services. This results in a uniform way for employees to file a call or request.

With Enterprise Service Management, we assume a central service management environment that supports numerous operational tasks and responsibilities, such as IT, HR and Facilities. We prefer the ServiceNow platform on which many of the processes for these services are already designed and otherwise, can be created.  We use our ESM Power Pack to quickly and affordably implement ServiceNow modules. The portals we create are always in line with the branding guidelines of your organization.

Streamline and automated service delivery processes

We implement Service Management processes cost effectively while providing a high level of consultancy and technological skills. Our Power Packs (ITSM4UFACILITY4U, HR4U and Performance Analytics) are created to streamline and automate service delivery processes. This results in an efficient way to handle a call or request. Time and costs will be saved while employee satisfaction increases.

Easily integrate services

You need to integrate with many different suppliers to be able to deliver services. It is important to manage this supplier landscape in the right way. Using ServiceNow we enable Service Integration and Management (SIAM) by configuring Vendor Management and creating integrations with suppliers. We easily integrate services from world-class suppliers to achieve service excellence (SIAM).

Setup cross organization processes

To fulfill the requests of employees, often multiple departments need to be involved. We implement cross-organizational processes to eliminate unnecessary delays (i.e. on-boarding) following our Enterprise Service Management point of view. We have extensive experience and accelerators available in order to achieve this in a platform.