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Technology, in the broadest sense of the word, is an essential element of modern life. It’s therefore of paramount importance that field service personnel can help customers with their tech problems quickly and successfully. Organizing effective and profitable field services, however, brings a host of challenges. Luckily, working with ServiceNow Field Service Management (FSM) can help you overcome these.
ServiceNow is a flexible, easy-to-use platform that integrates with a lot of your existing systems (financial, stock management, ERP, etc.). ServiceNow’s dedicated FSM solution helps you simplify work processes, increase success rate and boost profits. Let’s dig into some of FSMs main benefits for your field services operation.
FSM brings a great number of benefits for dispatchers. FSMs software first of all drastically reduces the time dispatchers have to spend setting up schedules. A lot of scheduling is, instead, automated, so dispatchers can concentrate on tasks that actually require their attention.
FSM furthermore gives dispatchers updates on a task’s progress and technician’s whereabouts in real-time. Both dispatchers and technicians have a 360° view on your customers’ and your own internal resources. These practical simplifications simultaneously enhance the smoothness of the work process and the financials of your service operation.
FSMs cornerstone is a fully-functional native app that enables your field service personnel to do their work online as well as offline. The app makes administration simple and straightforward for them, so they can completely focus on problem-solving. The app furthermore has a knowledge base and collaboration tools that allow for fast and straightforward troubleshooting. No more multiple trips to solve an issue; having it right the first time is now easier than ever.
In short, FSM brings you the following benefits:
Interested in working with ServiceNow FSM? You’re in the right place! As a ServiceNow global elite partner, we at Plat4mation have implemented the ServiceNow platform hundreds of times. We’re therefore more than prepared to help you get the most out of FSM.