IT Service Management – ITSM4U
Are you looking for a quick and cost efficient approach to implement ServiceNow for ITSM? With our ITSM4U Power Pack we offer you a best practice solution to implement the core ServiceNow modules for Incident, Problem, Change, Request and Configuration Management.
What do we offer and what are the benefits?
- Our best practice pre-configured configuration for ITIL processes significantly reduces development time.
- Process descriptions accelerate workshops and reduces time needed to create documentation.
- Our iterative workshop approach ensures buy-in of stakeholders and is focused on delivering results quickly.
- Fully documented test plans reduce testing efforts and ensure high quality delivery.
- Conversion of data (like CI’s) is made easy and cost effective by using our data loading scripts.
- ITSM4U is completely built using standard ServiceNow components and is therefore 100% upgradeable.
ITSM4U Power Pack contains:
Configurations, workshop and testing materials for:
- A unique employee self-service portal
- Incident, Problem, Change and Request Management (ticketing)
- Configuration Management database
- Service Level Management (SLAs)
- Add our App Planboard4U to improve user experience when assigning tasks
- And much more…