Utrecht, The Netherlands & Mechelen, Belgium

IT Service Management

IT Service Management – ITSM4U

Are you looking for a quick and cost efficient approach to implement ServiceNow for ITSM? With our ITSM4U Power Pack we offer you a best practice solution to implement the core ServiceNow modules for Incident, Problem, Change, Request and Configuration Management.

What do we offer and what are the benefits?

  • Our best practice pre-configured configuration for ITIL processes significantly reduces development time.
  • Process descriptions accelerate workshops and reduces time needed to create documentation.
  • Our iterative workshop approach ensures buy-in of stakeholders and is focused on delivering results quickly.
  • Fully documented test plans reduce testing efforts and ensure high quality delivery.
  • Conversion of data (like CI’s) is made easy and cost effective by using our data loading scripts.
  • ITSM4U is completely built using standard ServiceNow components and is therefore 100% upgradeable.

ITSM4U Power Pack contains:

Configurations, workshop and testing materials for:

  • A unique employee self-service portal
  • Incident, Problem, Change and Request Management (ticketing)
  • Configuration Management database
  • Service Level Management (SLAs)
  • Add our App Planboard4U to improve user experience when assigning tasks
  • And much more…

Check out our experiences or get in contact to get a price quote.