Managed Services Delivery Lead

Are you on the look-out for the next step in your career? Are you able to ensure the successful delivery of projects to clients while maintaining high quality standards, managing project teams and driving profitability? Then you can be our new Managed Services Delivery Lead in Belgium!

What will you do?

We are seeking a highly motivated and experienced Managed Services Delivery Lead to join our team and lead the delivery of our Managed Services ServiceNow platform implementations in Belgium. As Managed Services Delivery Lead, you are responsible for managing a team of ServiceNow consultants and ensuring the successful delivery of Managed Services projects to our customers.

The 4 following pillars guide you on your mission

• Ensure client satisfaction: responsible for ensuring that projects are delivered to clients on time, within budget, and to their satisfaction. This involves developing and maintaining strong relationships with clients, understanding their needs and requirements, and working closely with them throughout the project lifecycle to ensure their goals are met.
• Manage project teams: responsible for managing project teams and ensuring they have the resources, tools, and support they need to deliver projects successfully. This involves providing guidance and support to team members, monitoring their progress, and resolving any issues or conflicts that may arise.
• Drive profitability: responsible for managing project budgets, ensuring that projects are delivered within budget and that profit margins are maintained. This involves managing costs, forecasting revenues, and identifying opportunities to improve profitability.
• Maintain quality standards: responsible for maintaining high quality standards in project delivery, ensuring that projects are delivered to clients with the highest level of quality and professionalism. This involves developing and implementing quality assurance processes, monitoring project performance metrics, and ensuring that project teams adhere to best practices and industry standards.

Scope of your work

• Manage and lead a team of ServiceNow consultants in Belgium.
• Ensure the successful delivery of ServiceNow implementations to our customers.
• Work with customers to understand their requirements and develop implementation plans.
• Ensure projects are delivered on time, within budget, and to the highest quality standards.
• Provide guidance and support to team members throughout the project lifecycle.
• Monitor and report on project progress to the Managing Director and Global Board.
• Develop and maintain strong relationships with customers, partners, and internal stakeholders.

 

We ask

• At least 10+ years of experience in IT service delivery, including at least 5 years of experience managing ServiceNow implementations
• Proven track record of successfully delivering complex ServiceNow projects in Belgium
• Demonstrable strong leadership and people management skills
• Fluent in English. Fluency in Dutch is a plus
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• The following certifications are a plus: Scrum Master, CSA (Certified System Administrator) and CIS certification.

 

What’s in it for you

• Modern Laptop
• Transportation, internet and phone allowance
• Company car
• Group insurance
• Medical insurance
• Digital meal vouchers
• Home office allowance
• Freedom to implement your own ideas and strategies
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow
• Fun in everything we do

 

Our culture 

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 

 

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance. 

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application. 

 

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.be@plat4mation.com or apply directly by filling out the form below.