Senior Business Consultant ITSM

Vacature Junior Strategy Consultant

Want to deliver true value in your work and love to pitch the best possible business solutions to customers? Love to work for one of THE Global ServiceNow Elite Partners in offering strategic advisory services, implementations, custom app development and application maintenance and support? Then we are looking for you as our next Senior Business Consultant ITSM! 

What will you do?

As a Senior Business Consultant ITSM, you join our team of driven PaaS-specialists in the US and become part of a company that is 100% dedicated to delivering world-class digital business capabilities powered by ServiceNow. We are a global strategic partner for our customers ensuring they get the most value from the platform. Our broad services portfolio is exclusively built around ServiceNow, making us the one-stop-shop for all ServiceNow related advisory services, implementations, custom app developments and application maintenance & support. 

Your focus is on helping improve the customer experience across the organization. You get to play a significant role in the realization of customer organization’s goals and needs by implementing a more business focused approach aligned with their strategy. 

Scope of your work: 

  • You are primary point of contact for a customer and make recommendations for effective and cost-efficient workflows. As Trusted Advisor you create and maintain effective customer relationships to ensure customer satisfaction.  
  • You assist colleagues with pre-sales and RFP’s. 
  • You capture customer needs and translate these into a workable solution. 
  • You guide and conduct workshops in explaining the functional ITSM solution in ServiceNow. 
  • You give presentations and demonstrations on ServiceNow and discuss and analyze GAPS between ServiceNow and the customer’s processes. 
  • You tailor our value proposition fitted to customer requirements, based on in-depth research of specific business conditions and drivers. 
  • You actively monitor progress and report on milestones and budget to the customer and/or the manager at Plat4mation. 


We ask

  • Bachelor or equivalent in experience. Master is preferred 
  • Full Professional Proficiency in English 
  • > 3 years of experience working in a big consultancy organization dealing with complex IT-projects and finding solutions within Enterprise Software 
  • > 3 years of experience with ServiceNow is required 
  • ITIL certification is required. Strong preference for candidates with a ServiceNow ITSM certificate 
  • You bring in lots of experience with presenting and pitching solutions to customers 
  • Actively contribute to our solution portfolio, by providing your knowledge based on experience gained from customer projects 
  • You are authorized to work in the US 


What’s in it for you

  • Competitive salary 
  • Excellent work-life balance, including 20 vacation days 
  • Health Insurance (75% individual, 50% others) 
  • 401(k) Contribution 
  • Working remote but willing to travel within the US 
  • Flexible work environment in modern offices 
  • Modern laptop 
  • Mobile phone allowance 
  • A modern, flexible, and multicultural workplace at an innovative and global company 
  • Ambitious and kind colleagues from all over the world and a great team spirit


Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 


About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance. 

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.



Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to or apply directly by filling out the form below. 

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