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Brenntag Webinar
See how Brenntag, the world’s leading chemical and ingredients distributor, transformed a complex IT landscape into AI-driven operational excellence with ServiceNow and Now Assist. Discover how Brenntag unified operations across 72 countries and thousands of users in under nine months, using AI to automate service management, speed resolution, and power a dynamic knowledge base. You’ll learn how to: – Build trust in AI, scale adoption, and future-proof processes – Leverage AI for finance, process management, and integration – Execute rapid global rollouts – Boost productivity, quality, and user satisfaction – Drive governance, stakeholder engagement, and continuous improvement.
⏱️ TIMESTAMPS
00:00 Introduction
03:40 Plat4mation’s GenAI Approach
13:05 Brenntag ServiceNow Journey
17:33 Challenges driving Now Assist
27:45 Results and Key Takeaways
39:45 Q&A Speakers: Katarina Kurcabova, Sr. Director, Cloud Platforms and ITSM & IT Governance, Brenntag Maud Stigter, AI Expert at Plat4mation