How to transform regular Customer Service workflows into great Customer Experiences
This on-demand webinar hosted in collaboration with ServiceNow shows Software & Technical Services companies how an excellent Customer Experience (CX) can positively impact their business continuity, what good Customer Service looks like in day-to-day operations and how much it can bring their employees and business.
We’ve also got our customer Unit4 on stand, telling their story on how they improved their CX with ServiceNow.
Key takeaways
- Difference between Reactive vs. Preventive Customer Service
- Increase agent productivity with easy access to relevant digital knowledge
- Increasing customer retention by 5% will grow your business by at least 25%
- How to make work flow between departments—creating full transparency