The experience economy is leading organizations to transform from being product-oriented to service- or experience-oriented. It’s all about delivering experiences that are perceived as easy, engaging and meaningful. With this comes a shift in perception – if customers complain, your services are not up to par. In short: the best service is no service.
But how do you create great Customer Experiences (CX) to reach that ultimate goal of no service? How can ServiceNow help?
In this white paper, we explain the need and value of a great CX, why ServiceNow and Customer Service are a perfect match and what our phased implementation approach entails.