4DevOps: A CI/CD connector for ServiceNow

Automate feature deployment with CI/CD applications

In the world of IT, DevOps plays an increasingly prominent role as it offers the means to expedite delivery of value and increase platform stability. More importantly, it reduces cost and risk of errors. With the release of Paris, you can now integrate CI/CD apps to automate and standardize the process of deploying features and functionalities on your ServiceNow instance.

Historically, ServiceNow deployments can entail a fair amount of manual work (think: runbooks and testing). They also lack process standardization, which in turn, results in occasional errors or production issues. So, we asked ourselves: why not apply the proven DevOps principles for ServiceNow development? And that’s how our 4DevOps application was born, a CI/CD connector for ServiceNow!

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Challenges in the pre-DevOps release and deployment process

It’s no secret that ServiceNow Dev/Ops teams spend 20-50% of their time managing and deploying update sets. Below are some of the key challenges that a pre-DevOps release and deployment process presents:

  • Dealing with multiple dev environments is difficult and error-prone
  • Infrequent cloning leads to misaligned environments, conflicts and unreproducible issues
  • Multiple teams have different processes, conventions, standards and practices, or in other words, a lack of standardization
  • Manual testing is labor-intensive with slow feedback loops and poor test coverage
  • Manual runbooks like Microsoft Word/Excel are labor-intensive and error-prone

In the end, there’s a lot of inefficient use of resources (manual labor), slow delivery (impacting all your platform users), and quality of deployments at stake.

Connecting the dots with 4DevOps for ServiceNow

By levering our CI/CD connector for ServiceNow, a pipeline can be set up and integrated to create a true DevOps delivery process for ServiceNow. 4DevOps combines the capabilities of GIT version control, world-class CI/CD pipeline tools (GitLab, Azure DevOps), an Automated Testing Framework (ATF) and ServiceNow DevOps apps to unlock the value of DevOps for ServiceNow deployments.

Connector4U connects the dots, helping you to go back to out-of-the-box

Benefits of our CI/CD app

  • Automation
    106X faster deployments by structuring and automating the deployment process
  • Stability
    86% less incidents caused by deployments
  • Efficient delivery
    30% time savings by eliminating manual activities
  • Testing efficiency
    43% less time spent on testing by applying automated testing from the CI/CD pipelines


Jim Austin
Jim Austin
Director Americas
+1 980 257 1450