Webinar recording: Customer Experience for Managed Service Providers
Hear how we and ServiceNow helped a Managed Service Provider improve their customer retention, customer satisfaction by 11% and productivity by 45%.
Key takeaways
- How to make cross-departmental work flow
- Easy access to the right knowledge increases agent productivity
- How to create a customer-owned products and services overview to help you deliver an outstanding customer service and increase service revenue
- How to make customer onboarding faster and more efficient
- Implementation best practices – getting from where you are now to where you want to be
