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Webinar recording: Customer Experience for Managed Service Providers

Hear how we and ServiceNow helped a Managed Service Provider improve their customer retention, customer satisfaction by 11% and productivity by 45%.

Key takeaways

  • How to make cross-departmental work flow
  • Easy access to the right knowledge increases agent productivity
  • How to create a customer-owned products and services overview to help you deliver an outstanding customer service and increase service revenue
  • How to make customer onboarding faster and more efficient
  • Implementation best practices – getting from where you are now to where you want to be

Download your free webinar recording