Webinar recording: Customer Experience for Managed Service Providers

Hear how we and ServiceNow helped a Managed Service Provider improve their customer retention, customer satisfaction by 11% and productivity by 45%.

Key takeaways

• How to make cross-departmental work flow
• Easy access to the right knowledge increases agent productivity
• How to create a customer-owned products and services overview to help you deliver an outstanding customer service and increase service revenue
• How to make customer onboarding faster and more efficient
• Implementation best practices – getting from where you are now to where you want to be