Generative AI

After multiple ServiceNow Gen AI implementations, we have developed a strategic approach that integrates intelligence seamlessly into every facet of your operations, allowing you to leverage (Generative) AI and Machine learning technologies with built-in platform capabilities.

Female colleague with laptop in her hands looking away, popping from red circle. Image for ServiceNow Gen AI page.

What we do

We aim to unlock the full potential of the Now platform, maximizing fast value creation across the entire enterprise. Deep knowledge of ServiceNow Gen AI capabilities and smart reuse of existing assets allow us to accelerate your business development and processes.

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Generative AI

Now Assist enhances user experience, promotes self-service adoption, and improves productivity. We help organizations with not only implementing Generative AI, but also to providing strategic advice and training.

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Process Mining

Process Mining provides insights into your business processes and the difference between the expected behaviour and actual behaviour to find bottlenecks. We use it with Performance Analytics to target improvement initiatives for increased efficiency and continual improvement management.

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Artificial Intelligence

We have implemented everything from Predictive Intelligence, clustering records, and finding automation opportunities or routing tickets automatically to finding the right service and automatically processing & analyzing documents.

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Don’t just take our word for it


With the help of Plat4mation, we used AI to improve the User Experience by implementing Predictive Intelligence Classification.

Bamidele Layioye
IT Manager



What is the difference between AI and ServiceNow Gen AI?

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ServiceNow uses AI capabilities such as  predictive intelligence, document intelligence, and task intelligence.
Gen AI, on the other hand, is a type of AI that creates original content from training or existing data. It is used in the Generative AI Controller  and Now Assist.

Why is Gen AI important for my organization?

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To ensure effective change, we need an in-depth understanding of ServiceNow Gen AI. A solid understanding of different AI capabilities and types within ServiceNow helps organizations unlock the full potential of their digital transformation initiatives.

How do I know which Gen AI features I need?

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To know which feature you need, you can get in touch with our experts who will be happy to listen to your needs and come up with the best solution.


Talk to the expert

Schedule a call with one of our ServiceNow analytics experts. They’ll be happy to tell you more!

Talk to the expert