Tech companies (Software & Technical Services) increasingly deliver end-to-end (software) services that are hosted in the cloud, unlocking exponential growth opportunities. But the service is fragmented over different departments and silos, blocking end-to-end visibility and efficiency and leading to sub-optimal Customer Experiences.
From Provisioning and Operations to Customer Service, our industry solution supports all aspects of Tech operations. Via access to digital channels, you gain insight in service health, have relevant knowledge articles and service requests at your fingertips, and customers can (virtually) interact with your Customer Service. Data is readily accessible and work is managed from a single platform.
We drive customer loyalty and profitability by providing an intelligent and responsive Customer Experience. By automating and streamlining Tech operations, we ensure growth goes hand in hand with lower costs per customer.
In an ideal situation, you wouldn’t have to provide service at all. That’s why we will help you move away from reactive to preventive support step by step, using the right combination of ServiceNow modules like Customer Service Management, IT Service Management and IT Operations Management.