RAPID implementations

When you need quick ROI on digital transformation, we offer RAPID implementations for an array of ServiceNow modules, solutions and services. By staying out-of-the-box (OOTB) and bringing in all of our best practices and accelerators, we can deliver a mind-blowing time-to-value!

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Our RAPID method explained

Our RAPID approach is a proven framework for guiding you towards adopting ServiceNow out-of-the-box.
Focusing on below key areas, we ensure that you will achieve maximum platform value and user adoption at light speed.

Responsible

We enable you to build a strong governance to maximize value and alignment with your business while minimizing technical debt.

Asset driven

We leverage proven best practices and other delivery accelerators to provide a solution that works effectively from day one.

People focus

We will enable and excite your workforce, shake up and rethink their way-of-working, closer to ServiceNow’s OOTB operating model.

Integrated

RAPID ensures that the different ServiceNow modules work seamlessly together and integrate with underlying operational technologies for an optimal workflow.

Data driven

We prioritize the implementation of healthy Master Data, CSDM, and CMDB over configuration to ensure workflows can be automated and run smoothly from the base up.

Why go for RAPID?

Go for RAPID if you’re a smaller organization or department within an enterprise (>250 users) and you need a new ServiceNow module implemented against low costs and within a short timeframe (6-10 weeks). Staying out-of-the-box means we do not customize, hence we will need to adjust your way of working. That’s why our focus within RAPID lies on training, to help your organization adopt the new way of working.

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TRAINING

Exciting and empowering users is key

With the adoption of new ways of working due to sticking to OOTB, training is key in making your RAPID implementation a success. We make sure each stakeholder persona follows the right training program to excite and empower them. To cater for different preferences and learning styles, we offer an array of training formats.

Our RAPID offerings

We can apply our RAPID method to an array of ServiceNow products, solutions and services. Is yours not listed here? No worries, just get in touch with us!

WSD in 30 days

In just 30 days, we implement Workplace Service Delivery OOTB. So you can start optimizing facility resource utilization right away. With a fixed price and including Indoor Mapping, this offering is a really great deal!

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RAPID ITSM

We help you go from heavily customized to our version of OOTB ITSM in just 30 days, instantly improving UX, granting access to all workflow/automation features and lowering maintenance and upgrading costs in one go.

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RAPID CSM

Achieve customer service excellence without the burden of customizations in just 30 days! Directly benefit from ServiceNow’s OOTB CSM functionalities whilst establishing easier integration with other ServiceNow products at the same time.

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FAQ

FAQ’s

How do you execute your RAPID approach? What steps do you take?

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The steps we always take to RAPIDly implement any ServiceNow module are as follows. Though the steps are the same, our actions will differ based on the ServiceNow module to implement. For ease, we’ve taken ITSM as an example here:

1. Understand
We start with assessing People, Process, Technology and Data. We gain an understanding of your business objectives and relevant KPIs. We set up structured capturing of As-Is (master) data to populate ServiceNow.

2. Level up
We obtain executive sponsorship and train key stakeholders on the “Why, Who, What and How” of ServiceNow OOTB.

3. Showcase
We showcase an end-to-end demo of the processes using your master data, we explain the purpose and usage of each field, UI action and views. We identify and capture required inputs for a smoother process execution.

4. Align
Work with your individual teams to clarify Technical Service Offerings and develop Catalog Items, CMDB data structure and possible automations.

5. Deploy
We perform UAT testing. We start training to excite, enable and empower end-users to start using ServiceNow. We establish platform governance to embed outcomes.

If you’d like to know the details of what steps we take for a particular ServiceNow module, don’t hesitate to contact us!

How fast is the RAPID approach?

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There are many factors that influence the speed of our RAPID implementations, including what applications we need to implement, and the maturity and complexity of the organization. For relatively simple applications like WSD and ITSM (limiting the scope to essential processes only), a first go-live may be achieved in as little 30 calendar days.

One of the most common factors that delay a RAPID implementation is the availability of key resources at our clients (e.g. process owners, architects, etc.). As these people are often vital in running the business, making them sufficiently available for digital transformation projects is a key success factor and something you need to be aware of.

In any case, we like to work Agile as often as we can to ensure we add value quickly. Even for more comprehensive projects, we always recommend a first go-live within 3 months of the start of a project. When the scope is larger, we schedule a series of follow-on release moments where additional functionality is made available. This allows our clients to benefit from the new possibilities as fast as possible, while keeping the option to steer and adjust priorities as we move forward.

What are reasons to NOT go for a RAPID implementation?

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Our RAPID approach leverages standardization and reusable assets. However, there are plenty of organizations who have invested heavily in tailoring processes and capabilities in ServiceNow to their own ways of working. With that, they’ve deviated from what is standard (OOTB) quite a lot. In this scenario, our RAPID approach will not be the best fit our Enterprise Implementations approach will help you get the most out of the platform in this situation.

What makes our RAPID approach so fast?

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In short, these three things will save us time:

  1. Accelerators and reusable assets take away the need for manual configuration and internal discussions.
  2. By leveraging best practices and standards, we can focus more on training and adoption.
  3. We can use standard training materials and don’t need to develop custom training materials for you.

Can the RAPID approach be applied to an ongoing implementation or already implemented module?

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The answer is yes to both scenarios.

In case you want to implement a new module on an existing implementation, the benefits of RAPID will still apply.

In case you want to re-implement an already implemented module (e.g. going back to out-of-the box), the RAPID approach may also prove useful in accelerating the transition.

For upgrading existing integrations, the reusable assets part of RAPID could also prove useful, but an assessment will be required to see which parts are still of added value, and if there are any conflicts with your existing configuration.

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Talk to the expert

Schedule a call with one of our RAPID implementation experts. They’ll be happy to tell you more!

Talk to the expert