ServiceNow S2P is a digital procurement solution built on the ServiceNow platform that streamlines the entire procurement lifecycle—from sourcing and contract management to purchasing and invoice reconciliation. It helps organizations increase procurement efficiency, compliance, and visibility.
Core components typically include:
• Sourcing Management
• Procurement Operations (Purchase Requests & Orders)
• Supplier Management
• Catalogue Management
• Invoice Management (in some setups, integrated with AP platforms)
Yes. While it is often implemented first for indirect procurement (e.g., IT services, office supplies), the platform can be configured or extended (via App Engine) for direct procurement scenarios, especially with custom forms, workflows, and ERP integrations.
ServiceNow uses IntegrationHub and prebuilt spokes (or custom APIs) to integrate with ERP systems. Typical integration points include master data sync (vendors, materials), PO/PR creation, invoice status, and payment confirmation.
ServiceNow’s native product is not yet fully aligned with EN16931 out of the box, but partners and customers have implemented custom solutions to meet e-invoicing and public procurement compliance standards. This is an area under development.
Yes. You can use Flow Designer or App Engine to configure dynamic, rule-based approval workflows, including budget control integration, cost center logic, and user delegation.
