Schedule a call with one of our retail business transformation experts. They’ll be happy to tell you more!
Making work flow in retail
Retail moves fast. Seamless operations are critical for great customer experiences and engaged employees. But high turnover, expanding store networks, and siloed systems create friction.
We help retailers simplify and scale by automating store-to-HQ processes and building intuitive, brand-aligned service portals. With deep retail and platform expertise, we turn complexity into flow, so your teams can focus on what matters: your customers.
Trusted by these top retailers
Challenge
Job level challenges
Shrinking margins, high turnover, and rising cyber threats are putting pressure on every part of the retail organization. Here’s what leaders are facing today:
- CTO: Innovation is slowed by disconnected systems. Without integration, omnichannel agility becomes nearly impossible.
- CHRO: High employee turnover and low frontline engagement lead to increased hiring costs and inconsistent service quality.
- COO: A growing number of digital storefronts, vendors, and fulfillment models increases operational complexity and makes it harder to maintain consistency across the store network.
- CFO: Limited visibility across cost centers and processes makes it harder to protect profits and plan ahead.
What we do
We turn retail complexity into seamless workflows, so your teams can stay focused on delivering great customer experiences.
Solutions mapped to your priorities
Chief Technology Officer’s priorities
- Monitor and manage IT infrastructure across stores.
- Prevent outages in POS systems, kiosks, and inventory tools.
- Enable predictive maintenance and faster incident resolution
Supporting SeviceNow modules – ITSM, ITOM, AIOps, App Engine
Chief Human Resource Officer’s priorities
- Streamline onboarding, training, and HR support for frontline staff.
- Provide mobile access to HR services and knowledge bases.
- Increase employee engagement and reduce turnover.
Supporting ServiceNow modules: HRSD, Employee Center, Now Mobile
Chief Operating Officer’s priorities
- Assign and track tasks across multiple store locations.
- Boost visibility and accountability from HQ to store level.
- Improve supply chain accuracy and reduce stock issues with real-time inventory insights.
Supporting ServiceNow modules: CSM, Now Assist, Retail Operations, Performance Analytics, Inventory Ops
Chief Finance Officer’s priorities
- Improve financial visibility across stores, regions, and business units.
- Reduce operational costs through streamlined procurement and finance workflows.
- Align strategic planning with real-time performance data and investment impact.
Supporting ServiceNow modules – Finance Operations, Strategic Portfolio Management, Procurement Workflows
Rituals success story
As the first ServiceNow partner in North EMEA to deliver the Retail Solution, we partnered with Rituals to launch a ground-breaking initiative across the UK & Ireland. By streamlining store support and unlocking new operational insights, we helped store teams work more efficiently and focus on delivering the best customer experience. This milestone set the foundation for a global rollout in 2026.
Learn more
Transform retail with AI
From predictive analytics to intelligent automation, AI is reshaping retail operations. Here’s what that looks like with ServiceNow:
- Smarter staffing forecasts: Predictive modelling for seasonal workforce planning.
- Proactive incident resolution: AI-powered alerts and auto-remediation for IT and security.
- Personalized employee service: NLP bots resolving HR queries instantly.
- Vendor risk insights: AI scanning vendor behavior for anomalies before issues arise.
FAQs
What is the ServiceNow Retail Solution?
The ServiceNow Retail Solution is a modern platform that streamlines store support and maintenance processes. It helps store teams access the right resources quickly, resolve issues efficiently, and gain insights into operational performance.
How does it benefit store teams?
By simplifying support workflows and centralizing knowledge, store teams spend less time troubleshooting and more time focused on delivering an excellent customer experience. The solution also identifies operational bottlenecks and knowledge gaps for continuous improvement.
Can this solution scale for global retail operations?
Yes. The platform is designed to scale across regions and countries, providing consistent support, operational insights, and AI-driven knowledge management for retailers with stores worldwide.