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Eliminate room booking pains with Workplace Service Delivery

Poor meeting organization tools are costing businesses way more than they think. Next to employee satisfaction, it also affects workforce productivity, the employee experience, and facility staff effectiveness. In terms of numbers, this infographic instantly shows you what the hidden costs are in terms of time, money and productivity. Curious what you can save by optimizing meeting organization?

How to thrive in a fast-changing world using Enterprise DevOps

Watch this webinar recording on how to align DevOps teams to business goals with ServiceNow without compromising on agility, and how to speed up change without losing control. A demo of the end-to-end ServiceNow® DevOps solution is included, showing you how easy the solution works and how it connects seamlessly with your existing DevOps toolchain. Our customer Sasol also takes the floor in this webinar, showing how quick and easy it was to align all of their DevOps efforts with ServiceNow, which enabled them to deliver on their digital transformation objectives.

How to transform regular Customer Service workflows into great Customer Experiences

This on-demand webinar hosted in collaboration with ServiceNow shows Software & Technical Services companies how an excellent Customer Experience (CX) can positively impact their business continuity, what good Customer Service looks like in day-to-day operations and how much it can bring their employees and business. We've also got our customer Unit4 on stand, telling their story on how they improved their CX with ServiceNow.

5 Steps to going from Reactive to Preventive Customer Service

With customers leaving you in a heartbeat and their cry for consumer-like experiences, the time to invest in great Customer Experiences is now. Let us help you get there with this infographic, showing you how to move from Reactive to Preventive Customer Service in five steps. The result? An awesome Customer Experience!

The best service is no service

The experience economy is leading organizations to transform from being product-oriented to service- or experience-oriented. It’s all about delivering experiences that are perceived as easy, engaging and meaningful. With this comes a shift in perception – if customers complain, your services are not up to par. In short: the best service is no service. But how do you create great Customer Experiences (CX) to reach that ultimate goal of no service? How can ServiceNow help? In this white paper, we explain the need and value of a great CX, why ServiceNow and Customer Service are a perfect match and what our phased implementation approach entails.

How DevOps and GRC go hand in hand

At first sight, DevOps and GRC seem to have conflicting interests and processes. But when you take a closer look at both processes in ServiceNow and combine them in a smart way, you can actually create a business environment that has the ultimate balance between agility, compliance and risk awareness. In this white paper, we share our vision on how to achieve this.

Joint forces of ServiceNow and Azure DevOps Demo

This demo showcases the powerful combination of ServiceNow and Azure DevOps. Thanks to a high level of integration and automation, including reduced administrative load for software developers, you will save costs and increase employee satisfaction. But that's not all. You will be more in control as well, due to automatic change execution. Customers will be happier too, thanks to improved speed, resulting from auto approval of changes and a faster time-to-market - offering software users new features around the clock.

ESM Reference Architecture Poster

Using ServiceNow as a tool for Enterprise Service Management (ESM) is all about empowering the employee with insights, knowledge and self-service, whilst unburdening your Service Desk and speeding up the delivery and resolution time. But, your architecture needs to be just right to reach that ultimate employee experience. This poster contains our view on the best ESM architecture in ServiceNow.

Enterprise DevOps Reference Poster

How do you combine DevOps and ServiceNow within large enterprises? Our Enterprise DevOps Reference Poster provides a good answer to that question.

Enterprise DevOps: Marriage between control & agility

Since its introduction, DevOps has brought along many benefits for software delivery, deployment and operations. But over time, it has proven difficult to ensure all DevOps teams follow the same processes and use the same tools to keep track of progress. In global enterprises and organisations, this can prove to be a thorny problem. The challenge is to maintain a healthy balance between control and agility. In this whitepaper, we'll dive into this issue and explain how to stay in control without losing your agility.

Unleashing the power of agile at scale

Das Scaled Agile Framework ist eine Sammlung von Organisations- und Workflowmustern, die Unternehmen bei der Skalierung von schlanken und agilen Vorgehensweisen helfen sollen. Software und IT müssen sich im gleichen Tempo entwickeln wie sich die Anforderungen des Unternehmens als Ganzes ändern, einschließlich die seiner Kunden. Darüber hinaus reicht Funktionalität allein nicht aus: Software sollte sich auch leicht modifizieren, einsetzen und bedienen lassen. Dieses Whitepaper beschäftigt sich mit mit „Agile“ und „Agile at Scale“ Themen und liefert die Grundlagen für eine erfolgreiche Einführung einer agilen Arbeitsweise in Unternehmen.

ServiceNow instance strategy: From Heavily Customized to Plain Vanilla

Befreien Sie sich von Ihrem alten, langsamen, fehlerhaften und teuren ServiceNow-Instanzen. Entfernen Sie technische Altlasten, indem Sie erfolgreich auf eine Standard-Instanz (neu und unmodifiziert) von ServiceNow migrieren. Besonders in großen Unternehmen ist es wichtig, daß die Instanz vollständig (ISO) kontrolliert werden kann und richtig integriert ist. Laden Sie unsere Schritt-für-Schritt-Anleitung herunter.