With a mission to adapt to the ever-changing needs of customers, we assisted a large global retailer in their journey to 100% IT Excellence. Aiming to reduce the delivery time of their service catalogs, we successfully integrated IT Service (ITSM) and Operations Management (ITOM) solutions.
Delivery Time of Catalogs Declined Tremendously
“With Plat4mation’s focus on standardization and automation, the velocity development has increased tremendously, resulting in real business value.”
Challenge
Having to deal with undefined and inconsistent IT services and processes, our client was lacking active IT ownership. To keep the focus on their core business, they wanted to take away the burden of managing the IT Service Management (ITSM) environment. Furthermore, their IT staff was unable to support the maturity of their capabilities by working with inconsistent ITSM tools. Those issues were resulting in a scattered IT landscape, and therefore insufficient, unsatisfactory results.
Solution
Examining the core of the problem carefully, our team tailored a holistic approach to adopt standardized, automated IT workflows & dashboards. Utilizing managed out-of-the-box ITSM and ITOM instances, we successfully set up a clear governance of IT Services, Processes, and Data. The integration significantly reduced catalog delivery times, enabling faster production of new items.
Results
Aiming to ensure a complete digital transformation, we derived exceptional business value for the company and its customers. We brought to the table outstanding results, including:
- Hundreds of managed tickets per year
- Increased the number of new catalog items per sprint from 2 to 10
- Faster production of latest items
- 100% excellence for the customers
- IT ownership and transparency, leading to workflow efficiency
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