Join 1400+ ServiceNow professionals!
Sign up to our monthly Flow@Work Exclusive newsletter to get free access to our expertise and lots of tips and tricks to make work flow on the Now® Platform.
Home » Learning Center »
How Agentic AI is changing enterprise App Development on ServiceNow
Plat4mation's Greg Clock joined ServiceNow's Jithin Bhasker on stage at the Gartner Application Innovation & Business Solutions Summit 2026 in Las Vegas. Here's what came out of the conversation.
3 minutes
Table of contents
Contact person
Greg Clock
Vice President Americas
Building apps with AI has never been easier. Developers are prototyping in minutes and the tools are fast and accessible.
But speed without structure creates a different kind of problem and that was our starting point for our session at Gartner AIBSS in Las Vegas.
The real problem isn’t building the app
Greg Clock, Vice President Americas at Plat4mation, and Jithin Bhasker, Group Vice President & General Manager of App Engine at ServiceNow, explained where organisations get stuck. Deploying an app is the easy part. What trips teams up is everything after, integrations that break, governance that gets skipped and security that gets bolted on six months later when something goes wrong.
Vibe Coding is real but so is the risk
Vibe coding directly uses AI to generate applications from natural language prompts. Tools like Lovable have made it possible for anyone with an idea to turn it into a working application without writing a line of code. That’s a genuine shift.
The problem is where those apps end up. Platforms like Supabase work well for prototypes. They were not designed for enterprise operations. When business users build outside IT’s visibility, organisations end up with fragmented data, inconsistent security controls, and applications that hit a ceiling the moment a second team tries to use them.
ServiceNow is the answer for your enterprise
ServiceNow’s Build Agent brings AI-assisted development into an environment built for production from day one. It connects with AI-powered IDEs, pulls functional requirements from tools like Miro, and generates ServiceNow workflow applications within the governance framework of the App Engine Management Center.
Security, compliance, data governance, deployment standards are now built into how the platform works.
The customer stories that made the difference
At Almarai, the GCC’s largest food and beverage company, Plat4mation used Build Agent to prototype one of roughly 40 enterprise workflows. What traditionally took weeks was done in hours, with 70–80% of the application generated automatically. The broader programme migrated 37 legacy applications to ServiceNow in 11 months which was four months ahead of schedule.
At Cablex, more than 20 Power Apps and SharePoint applications were consolidated onto ServiceNow, replacing a fragmented application landscape with a single governed platform.
Both were live enterprise programmes and not pilots.
What CIOs took away
The conversation landed on a question most CIOs in the room recognised: how do you empower the business to build without losing visibility into what gets built?
Most organisations are sitting on dozens, sometimes hundreds of legacy applications, Power Apps, and SharePoint solutions that were built for a specific team and never designed to grow beyond it. Moving them to a governed platform reduces SaaS costs, closes the gap between business and IT, and gives teams a place to build where guardrails already exist.
ServiceNow’s licensing model charges for fulfillers which often makes the economics cleaner than maintaining the current state.
Where this goes next
Agentic development on ServiceNow is moving fast, and the organisations investing in governance frameworks and platform foundations now will be in a much stronger position when the next wave of tooling arrives.
Plat4mation is working with organisations across Europe, the Middle East, and the Americas on exactly this. As the largest pure-play ServiceNow Elite Partner in EMEA and a member of ServiceNow’s GenAI Product Advisory Council, we have a direct hand in shaping where this goes.
Curious what this could look like for your organisation? Get in touch with our team.