ServiceNow EmployeeWorks
As the preferred ServiceNow EmployeeWorks partner with a proven track record in AI delivery, we design, connect, and launch the new AI front door in one domain first, then expand across your business. This phased approach is crucial to ensure correct answers and actions, as well as safeguarding adoption.
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preferred implementation partner
proven track record in AI delivery
member of the ServiceNow GenAI PAC
What is ServiceNow EmployeeWorks?
ServiceNow EmployeeWorks is an AI assistant and employee portal in one. Employees ask a question or make a request in plain language, and EmployeeWorks finds the answer across company systems or completes the task. It combines Moveworks conversational AI and enterprise search with ServiceNow workflows and Now Assist. Employees use it through Otto, the assistant, and Employee Slate, the web experience.
How we do it
An AI front door works when the answers behind it are correct and the actions reach the systems employees depend on. We take ownership of the knowledge, the integrations, and adoption, so the front door keeps working as more departments join.
Answers employees can trust
Every EmployeeWorks answer cites its source, so the source has to be right. Before go-live, we check knowledge articles, HR policies, and intranet content, fix gaps in the service catalog, and set up identity integration. Each answer and action respects the employee’s own access rights.
Connected to the systems behind each request
Employees ask about leave, SAP access, or an open invoice without knowing which system holds the answer. We connect EmployeeWorks to ServiceNow ITSM and HR Service Delivery, then extend it to Workday, SAP, SharePoint, and other systems through pre-built integrations and custom AI agents.
Live in one domain, then expand
A first domain such as IT or HR goes live in about 13 weeks. We measure adoption, deflection, and time to resolution against a baseline agreed before launch. Finance, Facilities, and Operations then join the same front door, and employees keep asking in the place they already know.
FAQs
A first domain typically goes live in about 13 weeks: 3 weeks of discovery, 4 weeks of configuration, 4 weeks of pre-UAT and UAT, and 2 weeks of launch preparation. Scope, integrations, and content quality set the exact timeline. After launch, we add domains one at a time.
An existing ServiceNow platform with ITSM, and ideally HR Service Delivery or Employee Center, gives you a faster start because requests, knowledge, and workflows are already in place. It is not a hard requirement. EmployeeWorks also connects to non-ServiceNow systems, and we assess your landscape during discovery.
EmployeeWorks is the product you buy and deploy. Moveworks provides the conversational AI, enterprise search, and cross-system actions, while Now Assist provides generative AI inside ServiceNow. Employees use it through Otto, the assistant, and Employee Slate, the web experience.
ServiceNow quotes the EmployeeWorks license separately from our implementation services. Many organizations already have an EmployeeWorks entitlement in their ServiceNow license that they don’t use yet. We check your entitlements during discovery and advise on when to add licenses.
Talk to the expert
Schedule a call with one of our ServiceNow EmployeeWorks experts. They’ll show you where to start and what the first step looks like on your platform.