ServiceNow Elite Partner | Rated with a 4.29 out of 5

Customer Experience

Expectations on the rise

Customers expect a personalized and instant service, offered to them via multiple, easily accessible channels. If you don’t meet these expectations, they’ll leave you – sometimes even after only one bad experience.

Broken data flows impair your CX

Your service organization needs to have the right data available at the right time. But data from Operations (Service Delivery) and Support (Customer Service) are often not linked, making it almost impossible to provide top-notch customer care.

Connect Support to Operations

Connecting Support to Operations grants customer support agents direct access to service health statuses. With a user-friendly portal and mobile capabilities, we further enhance the customer experience (CX). We introduce self-service and request standardization and automation – paving the way for auto customer notifications in case of failures.

From Reactive to Preventive support

Ultimately, the best service is no service. To achieve this, we take you from providing Reactive to Preventive support going through the phases of Supportive, Responsive and Proactive support along the way. We start with one service and then gradually onboard all of your services. The result? Less customer complaints, increased efficiency and happy customers!

Are you ready to create a jaw-dropping customer experience?

Request a demo and get wowed!

ServiceNow Strategic Advisory Services

Solutions to transform your Customer Experience


Applications to support your Customer Experience

Discover our standard applications and integrations for the ServiceNow platform. Because our applications improve your business processes, you are able to work more efficiently. All of our applications are certified by ServiceNow for platform compatibility, security and performance.

Amaze

Simply Amaze

XLA Connect

Schedule4U

Relevant references

Would you like more information?


Contact person


Jeffrey Bos
Director NL