We have the experience, knowledge and capacity to take on the most challenging ServiceNow enterprise implementations. Focused on staying OOTB as much as possible to ensure upgradeability, we tailor workflows to your business to suit your exact needs and maximize adoption through effective Organizational Change Management.
Through our 4-step workshop approach with a built-in Scrum-Fall process, we start by understanding your business goals, technology requirements and current business processes, after which we spend most of our efforts in designing the technology to fit your needs and in guiding your organization through change. As an added bonus step, we help you with futureproofing.
We take a deep-dive into your processes (run tests, retrieve data sets, etc.) and strategic goals—all to paint a full picture. We define roles and responsibilities, acceptance criteria and high-level use cases. If our findings show us we need to change course, we will tell you to ensure we deliver on your business challenge.
Together, we determine what success looks like. We make success tangible and achievable. In doing so, we focus on People, Process, Technology and Data. We identify possible gaps between the proposed configuration and desired way of working, we demo the processes in ServiceNow and identify configuration improvements—all to end up with the right combination of processes and technology that will make work flow. Organizational Change Management will help us get your people on board and hit the ground running.
Equipped with reusable assets and the right knowledge and experience, our team builds your configuration on time and budget (yes, really!!)—preferably together with you. Because when we join forces, we can add even more value. Once completed, we demo the configuration and showcase example reports.
We check the final go-live plans, communication template, timeline and if everybody is ready. Then we test the configuration, cross-check the data and measure to ensure we’ve done a good job. After your approval, we go live!
After each implementation, we share our knowledge with you. Because we want to leave you fully equipped to keep making work flow—now and in the future. We also help you set up continuous improvement, because standing still is to regress in the world of digital technology!
We add more automations, make your CMDB data-driven, tailor workflows to fit your needs, guide you in OCM to ensure a high level of adoption, and help you set up knowledge management and reporting.
With a solution that is more tailored to your way of working, has more automations, and provides employees with direct access to the right data, you will harness the power of the platform more, yielding in improved overall efficiency.
Through a centralized way of working aligned with your business processes, in combination with centralized data management and clear business-specific insights, your service organization is able to enhance delivery and agent effectiveness.
There’s no single answer to this question. The implementation track is heavily influenced by organizational complexity, size and collaboration.
However, a typical Enterprise Implementation should take 3-6 months. We like to work agile and deliver results fast in sprints, so you can start reaping the benefits of working with the platform as soon as possible.
No. We take our time to ensure the best fit between standard ServiceNow processes and your business process, and we’ll stay out-of-the-box every step of the way. When we deviate, we carefully document this to ensure platform manageability. If you want to, we can even support you in the long run through either platform management services or full ServiceNow Managed Services.
Any transition from one IT system to another complex, especially when data volumes are high. Together, we determine the best approach for your business from both a people and data perspective. That way, we ensure a seamless transition—from data migration to ensuring knowledge is accessible in ServiceNow.
During initial implementation, we already look into the future with you by ensuring we’ve got the right governance in place and creating a roadmap for goals you want to achieve with your Service Management Platform. If you decide to go for our ServiceNow Managed Services, we’ll support you in managing and understanding value creation from this roadmap as well.
Schedule a call with one of our ServiceNow Enterprise implementation experts. They’ll be happy to tell you more!
