Adoption plays a big part in the success of a digital transformation. Our flexible Training Services offer a wide range of training types to suit unique business needs and learning preferences—from live sessions, hybrid models, interactive online modules to Train-the-Trainer (TTT) workshops, and on-demand resources.
Trusted by these top brands
Led by the best ServiceNow experts
Diverse training formats to cater for differing learning preferences
Enhanced knowledge retention
Key features
Empower your team with the knowledge and skills they need to excel through our Training Services. Whether it’s live sessions, hybrid learning, online modules, or customized content, we deliver versatile solutions to meet your organization’s learning requirements.
Diverse training formats
We offer an array of training formats to cater to different preferences and learning styles. Whether your team thrives in interactive live sessions, prefers self-paced online modules, or requires a blend of both in hybrid formats, our package has you covered.
Customizable content & topics
We tailor content so that it aligns with your organization’s specific needs and industry. We collaborate with your team to develop training materials that address your unique challenges and requirements.
Certified trainers & experts
Our training team consists of certified trainers and subject matter experts with extensive experience in their respective fields. They bring industry knowledge and practical insights to deliver engaging and impactful training sessions.
Progress tracking & reporting
We provide tools to track learners’ progress, quiz scores, and completion rates for online modules. This reporting feature helps you assess the effectiveness of the training and identify areas for improvement.
Interactive & engaging learning
We prioritize interactive and engaging learning experiences to enhance knowledge retention and application. Our training sessions incorporate hands-on activities, group discussions, and practical exercises to make learning enjoyable and effective.
Customer branding support
Recognizing the importance of brand consistency, we offer customer branding support to incorporate your company’s branding elements into the training materials. This ensures a seamless integration of the training with your corporate identity.
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On-demand learning resources
We also have an array of on-demand learning resources available, such as video tutorials, e-books, and reference guides. These resources provide continuous learning opportunities, enabling your team to refresh their knowledge as needed.
Tell me moreTraining for specific groups
Whether you’re seeking to build internal training capabilities and need fulfiller workshops or educate business stakeholders and end users on how to work with the platform, we can provide it all.
Fulfillers
We train groups of max.10 fulfillers per topic, preparing employees to be able to pass on the knowledge to other users and potential new train-the-trainers.
Examples: ServiceNow onboarding and TTT preparation.
What you get:
2 live training sessions incl recordings
Quick Reference Card (QRC)
1 training slide deck per topic
Add-ons: guided tours and Q&A sessions
Business Stakeholders
From leadership to C-suite line managers, we’ve got training packs tailored for all kinds of business stakeholders.
Examples: ITSM best practices and coaching for change leaders.
What you get:
Live training
Training kit
Recording where possible
Communication templates
End users
We provide a fully tailored learning package for end users. The exact contents will differ based on your organization’s needs.
Examples: ServiceNow onboarding.
What you get:
Stakeholder mapping
Training plan
Micro-learnings
Communication approach
Hands-on approach for highly impacted users
FAQ’s
What is included in your training packages?
Our training packages include comprehensive course materials, access to on-demand videos, interactive workshops, and post-training support. These also include guided tours, any relevant documentation and quick reference cards (QRCs).
How does your training relate to those available in ServiceNow Now Learning?
Our trainings build on top of the great selection of learning materials offered by ServiceNow.
Often, there’s a need to have a more detailed and tailored type of learning experience that reflects our customers’ branding and shows their actual environments. We work with customers to ensure a true fit, and the videos can be added to any internal Learning Management System or accessed through a licensed setup for a more cost-effective approach.
Can your training be customized to fit our specific needs?
Yes, we can tailor our training programs to meet the specific requirements of your organization.
Do you offer training in multiple languages?
Yes, we offer training in multiple languages to cater to our diverse clientele. Our standard delivery language is in English, so it’s good to specify from the beginning if other languages are required.
Do you offer training on developing a service mindset?
Yes, we provide specialized training programs focused on developing a service mindset, helping your team deliver exceptional customer service and enhance client satisfaction.
Can you help us create an internal training program for our staff?
Yes, we can work with you to develop a customized internal training program, including curriculum design, training materials, and implementation support.
Talk to the expert
Schedule a call with one of our ServiceNow Training Services experts. They’ll be happy to tell you more!
