Your digital transformation journey starts with a clear and comprehensive understanding of your current state. Our thorough assessments are designed to uncover your operational maturity, enabling us to clarify strategic next steps and provide tailored advice on the various options available to achieve your business objectives and fulfill your needs.
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Multi-assessment approach
Clarification of transformation goals
Clarification of transformation goals
How we work
Our approach to multiple assessments allows us to provide strategic advice that spans multiple areas of your IT landscape—elevating your strategic decision making to the next level!
Comprehensive analysis & strategic insight
We don’t just hand over a report, we use our assessments as a foundation to implement transformative changes. Our ServiceNow maturity assessments are crafted to support more profound solutions and uncover strategic solution options for finding the best fit for your organization. By evaluating the transformation and change impact on all stakeholders, we aim to remove barriers to success, ensuring a smooth and efficient transition.
In-depth assessment methodology
By uncovering and understanding the major challenges in step one, we prepare your organization for rapid progress. Our Transformation Consultants and Architects use a combination of industry best practices and proprietary assessment tools to deliver actionable insights quickly. Leveraging frameworks such as ITIL and CMMI (Capability Maturity Model Integration), alongside our self-developed tools, we provide a strategic advisory that encompasses all four critical pillars: People, Process, Technology, and Data.
Our multi-assessment approach
By using a combination of assessments, we can provide insights and advisory across multiple areas of your transformation landscape. This allows you to decide on an investment strategy by key value propositions important to your business per area like ITSM or per all those assessed.
Did you know…
…that we have a unique transformation partner approach based on driving value and optimization? It’s based on 10+ years of experience with digital transformations.
Our assessments
Through our assessments, we deliver comprehensive and actionable insights. Curious what assessments we use? Check them out below.
Organization Scan
All-encompassing organization assessment to help you determine where to add value within the People, Process, Technology and Data pillars.
Key features:
- Identifies pains and gains in each of the 4 pillars
- Hands-on advice to realizing customer organization specific value goals
- Roadmap with key ServiceNow development areas
- Assessment outcomes for specific areas like ITSM, IRM, etc.
- Change impact assessment and advice on next steps
Instance Assessment
Validates a range of both technical and process aspects of your ServiceNow instance.
Key Features:
- Validates Coding Standards, Naming Conventions, Table Design and Style Guide (Technical)
- Checks processes, over-customization, security and upgrades (Process)
ServiceNow Maturity Assessment
Evaluates your current use of specific ServiceNow modules to ensure alignment with your business goals and optimizing your investment.
Key features:
- Identifies capability gaps
- Stakeholder mapping
- Tailored ServiceNow maturity enhancement roadmap
- Advice on different scenarios and options
- Implementation roadmap
Transformation & Change Impact Assessment
Assess a particular situation or project and its impact on People, pinpointing potential and present risk areas.
Key features:
- Criteria collection & assessment template
- Data collection & analysis
- Data sharing with key stakeholders
- Integration with project and OCM planning
FAQ’s
What is the primary objective of the Understanding phase of your digital transformation approach?
Our primary objective is to provide a clear understanding of your current operational maturity and readiness for digital transformation. We aim to identify gaps and opportunities, helping you clarify strategic next steps to achieve your business objectives.
How do you tailor your recommendations to our specific needs?
Our assessments are customized to your unique organizational context and goals. We work closely with your team to understand your challenges and objectives, allowing us to provide strategic and actionable recommendations that are highly relevant and effective.
What kind of deliverables can we expect in the Understanding phase?
You can expect a comprehensive report detailing our findings, insights, and recommendations. Depending on the level of engagement, we also provide a strategic roadmap with prioritized action items, implementation guidelines, and a plan for continuous improvement.
How do you ensure that the changes recommended are successfully implemented?
We do not just hand over a report. We work with you to implement the recommended changes. Our team provides ongoing support, monitoring progress, and making necessary adjustments to ensure successful adoption and sustainability of the changes. Once the implementation is complete, we also offer Success Advisory and Managed Services to pick up where the project teams left off, ensuring that you keep maximizing the value they receive from the ServiceNow platform.
How do you assess the impact of digital transformation on our stakeholders?
We conduct a thorough stakeholder analysis and change impact assessment. This involves evaluating the needs and concerns of impacted stakeholders, developing communication and engagement plans, and addressing potential barriers to ensure a smooth transition. We have different options for collecting information including interviews, surveys, and available data.
What is the typical duration of the Understanding phase?
We’ve listed rough indications below but please be aware that duration of the Understanding phase heavily depends on scope, organizational complexity and customer availability.
We have 2 levels of granularity:
- Standard – Covers all essential areas (2 weeks)
- Comprehensive – Uniquely tailored for complex environments or where a deeper level of information is needed (3-4 weeks)
We always provide an accurate timeline during our initial consultation.
How do you measure the success of the Understanding phase and the subsequent transformation?
Success is measured through predefined Success Factors and KPIs (Key Performance Indicators) with associated metrics aligned with your business goals. We continuously monitor progress, gather feedback, and make necessary adjustments to ensure that the transformation delivers the desired outcomes and adds significant value to your organization. With our value-driven approach built into every project, we not only show the value realization at the end of projects but ensure that we keep on increasing value delivery during projects.
What types of organizations can benefit from the Understanding phase and its related assessment services?
The Understanding phase is beneficial for organizations of all sizes and industries looking to embark on a digital transformation journey or optimize their use of ServiceNow. We tailor our approach to meet the specific needs and objectives of each organization.
Talk to the expert
Schedule a call with one of our Transformation Consultants. They’ll be happy to tell you more!
