For businesses that want to outsource their ServiceNow operations, we help you stay in control. Our service provides structured oversight, compliance, and quality assurance to maximize efficiency and service provider accountability.
Centralized visibility
Enhanced coordination
Expert oversight
Why choose this approach?
- Ensure cost-effective, high-quality outsourced ServiceNow operations
- Gain visibility and governance over external service providers
- Maintain platform stability, security, and compliance
- Reduce business risk by ensuring IT services meet business goals
How we deliver value
We implement a demand classification and prioritization process, ensuring that outsourced teams focus on high-value tasks. Our governance frameworks and compliance models give IT leaders visibility into service levels, performance, and risk management. We conduct continuous quality reviews, ensuring that ServiceNow remains optimized, secure, and scalable while preventing inefficiencies that commonly arise in outsourced models. Finally, our ongoing optimization strategy ensures that ServiceNow evolves with business needs rather than becoming outdated or misaligned.
Key Deliverables
- Demand filtering & Classification – Ensuring IT requests are prioritized for maximum impact and efficiency.
- Quarterly business reviews – Regular check-ins to evaluate performance, governance, and service quality.
- Service level reviews – Ensuring outsourced providers meet agreed service levels and performance expectations.
- Code quality reviews – Technical audits to prevent inefficiencies, maintain security, and ensure best practices.
FAQs
What kind of oversight do we have with Vendor Excellence?
With Vendor Excellence, you gain structured, continuous oversight through demand filtering, quarterly business reviews, service level monitoring, and code quality audits. This gives you full visibility into vendor performance, compliance, and delivery quality, enabling you to make informed decisions and maintain control over outsourced operations.
Can we still customize the ServiceNow platform if we choose Vendor Excellence?
Yes, Vendor Excellence does not restrict customization. Instead, it ensures that any customizations are done with quality and sustainability in mind. Our framework enforces best practices, governance standards, and technical debt prevention, allowing for smart, scalable customizations aligned with business goals.
Is Vendor Excellence a cost-effective solution?
Absolutely. Vendor Excellence helps you optimize outsourced spend by ensuring vendors focus on the right priorities, deliver to agreed standards, and eliminate inefficiencies. You gain financial predictability and cost control while maximizing the value of your external partnerships.
What kind of communication will we have with the vendor?
Vendor Excellence structures communication through regular service level reviews and quarterly business reviews, ensuring proactive dialogue, clear accountability, and strategic alignment. We help you set the agenda, track performance, and keep conversations focused on outcomes.
Is Vendor Excellence a long-term commitment?
It’s designed to support continuous platform optimization, but the level of commitment is flexible. Some organizations use Vendor Excellence to regain control and stabilize operations in the short term, while others integrate it into their long-term governance strategy to maintain consistent vendor performance and sustainable platform health.
Talk to the expert
Schedule a call with one of our Vendor Excellence experts. They’ll be happy to tell you more!
