When faced with regulatory pressure under DORA, a major European bank with 60,000 employees struggled with manual compliance tasks, audit stress, and limited visibility. To prepare for disruption, it needed to streamline operations, boost transparency, and enable faster decision-making.
Major European Bank Reduces Manual Effort by 50% Through Operational Resilience with ServiceNow
“The Plat4mation team has shown great competence regarding knowledge of ServiceNow BCM, but also as a business partner. They challenged us based on prior experiences with other customers.”
When regulatory pressure intensifies, people feel it first. Long hours spent tracking compliance manually. Stressful audit preparations. Uncertainty about whether the organization is truly ready to respond to disruption.
One of Europe’s banks found itself struggling with these challenges while preparing to meet the requirements of the Digital Operational Resilience Act (DORA). With nearly 60,000 employees worldwide, the bank needed to simplify how teams work, increase visibility, and ensure they could act quickly and decisively in critical moments.
The Challenge
Initially, the bank relied on manual processes, outdated systems, and siloed tools to manage Operational Resilience and Business Continuity. Business Impact Analyses were time-consuming and disaster recovery plans were difficult to test and update. As a result, teams would spend long hours duplicating efforts, with little real-time insight into the criticality of systems and services. There was no easy way to coordinate a fast and effective response in a crisis.
As the situation became critical, leadership set a strategic objective to improve resilience across the organization. What they needed was a modern and automated solution to support their teams and reduce the cost and complexity of compliance.
The Solution
After a thorough evaluation process, the bank selected Plat4mation, the largest Europe-based pure-play ServiceNow Elite Partner with extensive experience in delivering Security, Risk, and Compliance solutions. Committed to aligning with industry best practices, the bank chose to adopt ServiceNow’s Out-of-the-Box capabilities for Business Continuity and Operational Resilience.
Plat4mation partnered with the bank to shape a transformation roadmap around these standards. Our experts focused on activating and implementing the right workflows to digitize and streamline Business Continuity Management, Integrated Risk, and Operational Resilience.
The institution gained:
- A simplified Business Impact Analysis process
- Digitized and standardized BC/DR runbooks
- A structured way to test and exercise crisis scenarios
- Automated, actionable workflows to connect key stakeholders
An Operational Resilience dashboard now gives teams real-time insight into potential risks across the organization.
The Results
The transformation delivered measurable results that improved how people work:
- A centralized dashboard to monitor Operational Resilience across the bank
- Up to 50% reduction in manual effort through streamlined planning and analysis workflows
- A single-click crisis management cockpit to launch end-to-end continuity plans
- Reduced time and effort needed to maintain and evolve the resilience program
By creating space for teams to focus on what matters most, the bank strengthened its ability to operate with confidence and clarity in any scenario.
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