The best new features from the ServiceNow Yokohama release 

1) Autonomous AI agents 

5) Voice Input for Now Assist Panel 

Users can now enable voice-to-text input in the Now Assist panel and access skills in any supported language through voice commands.

Key Benefits 
Enhanced accessibility and ease of use, allowing hands-free interaction in multiple languages.

6) Data Overflow Processing Preferences 

Organizations can control data overflow processing preferences, including the option to opt out of cloud bursting to Microsoft Azure datacenters.

Key Benefits 
Greater data control and compliance with regulatory requirements.

7) Multi-turn Q&A in Now Assist Panel

Now Assist can remember previous questions, allowing fluid and easy follow-ups and pulling answers from multiple sources.

Key Benefits
Improved user experience with more natural and efficient interactions.

8) Dashboard and Visualization Export

Users can now export Platform Analytics dashboards and data visualizations directly through conversations, including downloading or emailing the files.

Key Benefits
Easier sharing of insights, improving collaboration and decision-making.

9) Summarize with Now Assist Context Menu

Generate and manage summaries using the Now Assist context menu, with options to expand, collapse, regenerate, copy, and share.

Key Benefits
Faster information processing and effortless content management.

10) Email Recommendations by Now Assist Context Menu 

Select and customize the tone of email content with options for casual, formal, or sympathetic tones.

Key Benefits
More effective communication with messages tailored to different audiences.

Additional benefits included with Servicenow Yokohama Release:

Increased efficiency: Automating repetitive tasks frees up human resources for more strategic activities, leading to faster resolution times and improved productivity.

Cost reduction: Automation of high-volume transactional processes reduces operational costs and minimizes errors, ensuring smoother service delivery.

Improved customer experience: Faster and more accurate responses enhance customer satisfaction, leading to better overall service quality.

Scalability and flexibility: Customizable AI agents allow organizations to scale operations while maintaining control and compliance.

Enhanced accessibility: Voice input and multi-turn Q&A features improve user interaction and accessibility, making it easier for users to engage with the system.

Data control: Managing data overflow processing preferences ensures organizations can maintain control over their data and comply with regulatory requirements.

Comprehensive insights: Exporting dashboards and visualizations provides users with valuable insights and the ability to share data easily.

In the ServiceNow Yokohama release, ServiceNow has modernized the Query Builder by unifying the classic UI with the modern workspace experience. Admins now enjoy a seamless transition between familiar interfaces and an interactive environment, complete with intuitive visual cues and drag‑and‑drop features.

Key Benefits:

Simplifies complex query building with a more interactive and user-friendly design.

Enhances efficiency by allowing admins to seamlessly transition between familiar and modern interfaces.

Provides intuitive visual cues for easier testing and fine-tuning of queries.

Managing the footprint of ServiceNow data is a topic for many of our customers. The new Data Management Console in ServiceNow Yokohama release offers administrators a centralized dashboard to monitor storage consumption and manage data growth effectively. It provides real-time insights into how much data is being stored across the instance, enabling proactive decisions on archiving or purging obsolete records.

This streamlined tool simplifies data retention management and helps maintain optimal system performance while ensuring compliance with organizational policies. Overall, it is a vital enhancement that supports better resource planning and scalability for the ServiceNow platform.

Administrators can now configure automated data management policies that facilitate archiving and purging of obsolete records, enabling more granular control over data retention. These enhancements provide improved reporting on data usage and ensure compliance with data governance standards, ultimately streamlining administrative overhead and maintaining optimal system performance.

Key Benefits:

Enables proactive decisions on archiving and purging obsolete records.

Simplifies data retention management, ensuring compliance with governance policies.

Helps maintain optimal system performance by streamlining data storage planning.

Supports scalability by offering improved reporting and automated data management policies.

In the ServiceNow Yokohama release, Catalog Builder has gotten an upgrade that makes creating and editing catalog items feel almost like a guided tour. Its visual, easy-to-use interface helps you design and refine your service catalog with built-in checks to keep everything consistent, making life simpler for both admins and developers.

Catalog builder also has improved multi language support. This makes it easier for customers to maintain items in their own language (rather than fork from English).

Key Benefits:

Makes catalog item creation and management easier for admins and developers.

Enhances multi-language support, allowing customers to maintain items in their preferred language.

Ensures consistency across service catalogs with built-in validation features.