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Facility Management Trends and Innovations of 2021
Read up on the latest facility management trends and innovations of 2021 in our Trend Report. The rise of Workplace as a Service and an increased importance of the Employee Experience (EX) push facilities into new directions.
Webinar recording: Customer Experience for Managed Service Providers
Hear how we helped a customer improve their customer retention, customer satisfaction by 11% and productivity by 45%.
Navigating the post-COVID shift in office space
With physical distancing fundamentally changing the way in which employees work and interact with physical space, many companies are trying to determine what the workplace will look like once things get ‘back to normal’. How much of your workforce will be coming back to the office, on which days of the week and what will their workspace requirements look like? In this guide, we help you find answers to these questions in three simple steps.
Webinar recording: The best of the Paris Release
Hear our subject matter experts highlight new and noteworthy functionality in the latest release from ServiceNow, unlocking new platform potential in a variety of ServiceNow modules including CSM, ITSM, ITOM, ITBM, HRSD and more.
Eliminate room booking pains with Workplace Service Delivery
Poor meeting organization tools are costing businesses way more than they think. Next to employee satisfaction, it also affects workforce productivity, the employee experience, and facility staff effectiveness. In terms of numbers, this infographic instantly shows you what the hidden costs are in terms of time, money and productivity. Curious what you can save by optimizing meeting organization?
Customer Operations Reference Architecture
Are you leveraging ServiceNow to create an exceptional customer experience? If not, you’re missing out! We’ve created a one-page reference architecture (particularly relevant for the Tech Industry) that outlines our vision of where and how you can use various components of ServiceNow throughout your enterprise stack to power integrated and proactive customer operations. Check out the building blocks to transform your customer experience!
How to thrive in a fast-changing world using Enterprise DevOps
Watch this webinar recording on how to align DevOps teams to business goals with ServiceNow without compromising on agility, and how to speed up change without losing control. A demo of the end-to-end ServiceNow® DevOps solution is included, showing you how easy the solution works and how it connects seamlessly with your existing DevOps toolchain. Our customer Sasol also takes the floor in this webinar, showing how quick and easy it was to align all of their DevOps efforts with ServiceNow, which enabled them to deliver on their digital transformation objectives.
How to transform regular Customer Service workflows into great Customer Experiences
This on-demand webinar hosted in collaboration with ServiceNow shows Software & Technical Services companies how an excellent Customer Experience (CX) can positively impact their business continuity, what good Customer Service looks like in day-to-day operations and how much it can bring their employees and business. We've also got our customer Unit4 on stand, telling their story on how they improved their CX with ServiceNow.
5 Steps to going from Reactive to Preventive Customer Service
With customers leaving you in a heartbeat and their cry for consumer-like experiences, the time to invest in great Customer Experiences is now. Let us help you get there with this infographic, showing you how to move from Reactive to Preventive Customer Service in five steps. The result? An awesome Customer Experience!
The best service is no service
The experience economy is leading organizations to transform from being product-oriented to service- or experience-oriented. It’s all about delivering experiences that are perceived as easy, engaging and meaningful. With this comes a shift in perception – if customers complain, your services are not up to par. In short: the best service is no service. But how do you create great Customer Experiences (CX) to reach that ultimate goal of no service? How can ServiceNow help? In this white paper, we explain the need and value of a great CX, why ServiceNow and Customer Service are a perfect match and what our phased implementation approach entails.
How DevOps and GRC go hand in hand
At first sight, DevOps and GRC seem to have conflicting interests and processes. But when you take a closer look at both processes in ServiceNow and combine them in a smart way, you can actually create a business environment that has the ultimate balance between agility, compliance and risk awareness. In this white paper, we share our vision on how to achieve this.