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ESM Reference Architecture Poster
Using ServiceNow as a tool for Enterprise Service Management (ESM) is all about empowering the employee with insights, knowledge and self-service, whilst unburdening your Service Desk and speeding up the delivery and resolution time. But, your architecture needs to be just right to reach that ultimate employee experience. This poster contains our view on the best ESM architecture in ServiceNow.
Enterprise DevOps Reference Poster
How do you combine DevOps and ServiceNow within large enterprises? Our Enterprise DevOps Reference Poster provides a good answer to that question.
Enterprise DevOps: Marriage between control & agility
Since its introduction, DevOps has brought along many benefits for software delivery, deployment and operations. But over time, it has proven difficult to ensure all DevOps teams follow the same processes and use the same tools to keep track of progress. In global enterprises and organisations, this can prove to be a thorny problem. The challenge is to maintain a healthy balance between control and agility. In this whitepaper, we'll dive into this issue and explain how to stay in control without losing your agility.
Unleashing the power of agile at scale
Software and IT need to evolve at the same pace as the demands of the organization as a whole change, including those of its customers. Moreover, functionality alone is not sufficient: software should also be easy to modify, deploy and operate. This whitepaper will elaborate on agile, agile at scale and provide the basic underpinnings to successfully adopt an agile way of working.