AI is changing the way we work and Agentic AI takes it further. It doesn’t just assist, it acts, learns, adapts, and makes decisions in real time, helping your business work faster and more efficiently.
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Inefficiency slows growth
Too many businesses still rely on outdated, manual processes that drain time and resources. Employees get stuck with repetitive tasks, service teams feel overloaded, and important workflows slow down. The outcome? Higher costs, slower service, and less flexibility.
Agentic AI in ServiceNow
ServiceNow Agentic AI works by assigning different AI agents, tools, and data to specific tasks within a process. These AI agents can:
- Break down complex workflows into smaller, manageable tasks
- Access and analyze structured and unstructured data
- Identify relevant knowledge sources to make informed decisions
- Generate and execute automated responses or actions
- Collaborate with other AI agents to optimize and complete workflows
The benefits of a platform
Say goodbye to slow, manual processes and AI that needs supervision. Agentic AI on ServiceNow takes automation to the next level. With built-in workflows, AI-driven decisions, and enterprise security, it helps businesses:
• Accelerate digital transformation by integrating AI with existing processes.
• Gain full transparency and control over AI-driven workflows.
• Scale effortlessly by automating complex, high-volume tasks.
• Faster resolution times and improved efficiency.
How we do it
Implementing Agentic AI is all about making the process clear and effective for your team. Our approach is simple and straightforward, guiding you through each step to ensure you get the best results:
Discovery & strategy
We begin by understanding your current workflows, identifying the best automation opportunities, and setting clear goals that align with your business needs.
Use case selection
Our experts help you prioritize the processes that will benefit most from Agentic AI, focusing on the areas that will deliver the greatest impact.
Design & integration
We design tailored AI-powered workflows and integrate them seamlessly into your existing ServiceNow system, ensuring everything works well together.
Training & enablement
We provide your team with the training and tools they need to manage and optimize your AI-driven operations, ensuring long-term success.
Continuous optimization
AI is a journey, not a one-time project. We continuously refine models, monitor performance, and make adjustments to ensure your AI stays effective in the long term.
Real business impact
Agentic AI is about helping teams focus on more valuable work while AI takes care of repetitive tasks. Here’s where it makes the most impact:
Global Business Services (GBS)
Automating finance, HR, and IT service processes.
Customer & employee support
Improving responsiveness and service quality.
IT Service Management
Speeding up ticket resolution with intelligent automation.
FAQ’s
What is Agentic AI, and how is it different from traditional AI?
Traditional AI automates specific tasks using structured data, analyzes patterns, and assists with decision-making, but still relies on human oversight for critical decisions.
Agentic AI, on the other hand, integrates multiple AI agents that collaborate, learn from their environment, and adapt in real time without human input.
Can you give an example of how ServiceNow Agentic AI works?
Consider an IT service desk handling a password reset request. Normally, this would require several human agents. With ServiceNow Agentic AI, one AI agent understands the request, another retrieves account details, a third verifies security, and a fourth resets the password and notifies the user, all without human intervention.
What should companies do before implementing ServiceNow Agentic AI?
Before implementing ServiceNow Agentic AI, companies must:
- Ensure AI agents operate within compliance regulations.
- Gain in-depth knowledge of machine learning, scripting, and process automation so they can leverage Agentic AI to its fullest.
- Train employees to work alongside AI and leverage its full potential
What are the steps for successfully implementing ServiceNow Agentic AI?
To implement ServiceNow Agentic AI successfully, businesses should start by defining objectives and identifying automation opportunities. Aligning stakeholders from different departments ensures smooth integration. Mapping current workflows helps pinpoint areas for improvement, and establishing clear KPIs tracks progress. Lastly, working with AI experts ensures proper deployment and optimization.
How can I get started with Agentic AI?
Our experts will guide you through assessment, use case selection, and implementation to ensure a successful AI-driven transformation.
Talk to the expert
Schedule a call with one of our ServiceNow Agentic AI experts. They’ll be happy to tell you more!
