For businesses looking for full ownership and in-house governance of ServiceNow, we provide the service, frameworks, tools, and expertise to help you achieve full ownership and governance of your ServiceNow platform and the capabilities it provides to your organization.
Do the right things
Do things the right way
Monitor to keep things right
Why choose this approach?
- Gain full control over platform governance and eliminate vendor dependency
- Improve cost efficiency by building internal expertise rather than outsourcing
- Ensure platform-wide stability and scalability through structured governance and quality control
- Enable faster decision-making and IT execution without external bottlenecks
How we deliver value
We establish structured demand intake, ensuring IT teams focus on the most impactful business initiatives. Our governance models provide control over compliance, security, and operational alignment. We implement technical quality assurance and performance monitoring. Finally, we provide in-depth knowledge transfer, equipping teams to manage ServiceNow independently while fostering platform-wide excellence.
Key Deliverables
- Business partnership – We work alongside your team to align IT operations with business strategy.
- Strategic planning – Roadmaps and frameworks to ensure smooth platform adoption and governance.
- Platform governance – Establishing control mechanisms to maintain compliance, security, and operational stability.
- Quality assurance – Continuous performance monitoring, code reviews, and risk mitigation.
- Targeted training – Upskilling your team to manage ServiceNow independently and effectively.
- Hands-on coaching – Expert guidance to ensure a seamless transition to full platform ownership.
FAQ’s
What kind of expertise do we need to implement In-house Excellence?
You don’t need full in-house expertise upfront. In-house Excellence is designed to help you develop that expertise internally. We provide structured governance frameworks, demand management processes, technical quality assurance, and hands-on coaching to build capability gradually, enabling your team to manage and optimize the platform independently over time.
How does In-house Excellence help us improve control and efficiency?
By establishing clear demand prioritization processes, governance models, and quality checks, In-house Excellence removes operational inefficiencies and misalignments. You gain full visibility and control over the platform, ensuring your teams work on what matters most, with reduced dependency on external vendors and faster delivery.
Will we be able to handle everything ourselves once we adopt In-house Excellence?
Yes, that’s the goal. Through targeted training, coaching, and knowledge transfer, your team will be equipped to manage the platform end-to-end, from intake and design to implementation, quality assurance, and monitoring. We help you reach full autonomy at a sustainable pace.
Is In-house Excellence suitable for large companies?
Absolutely. In-house Excellence is designed for a range of companies, deepening on their focus and including complex, multi-departmental environments. The structured frameworks we provide help large organizations streamline governance, manage complexity, and scale ServiceNow operations confidently across business units. It doesn’t matter how large you are, the only thing that matters is your focus!
Will In-house Excellence require ongoing investments in tools or resources?
There are no mandatory tool investments beyond your existing ServiceNow platform. However, building and maintaining in-house excellence will require ongoing investment in team development and continuous governance reviews. These are not large recurring costs but strategic investments that ensures your platform continues to deliver value as your business evolves.
Talk to the expert
Schedule a call with one of our In-house Excellence experts. They’ll be happy to tell you more!
