Our Consulting Services focus on long-term planning and decision-making to achieve specific goals or objectives. Unlike traditional consulting, which may offer solutions in the form of heavy and hard to implement reports, our Consulting Services provide pragmatic insights and recommendations to shape the overall direction of the organization with a Think Big, Start Small approach to ensure alignment with your organization’s vision and mission.

OCM involves managing the people and process side of change within an organization to ensure successful adoption and implementation of new processes, technologies, or strategies. It addresses the interplay between people and process, which means everything from corporate governance through to working with value chains, processes and organization design. It directly addresses the needs of the organization and impacted stakeholders to fully realize the vison and intended ROI of the transformation. Value comes from outcomes like speeding up adoption, increasing ultimate utilization and proficiency when it comes to the new ways of working and behaviors needed for success.

Tailoring is built into every engagement with customers. That way, we ensure the right level of investment leads to the right outcomes and value that can be achieved with our Consulting Services. We conduct a thorough assessment of your organization’s current state, future goals, and industry dynamics to customize our Consulting Services accordingly. This includes collaborating closely with your team, conducting stakeholder interviews, and leveraging best practices and industry benchmarks to develop tailored recommendations and strategies.

We utilize a combination of quantitative and qualitative metrics to measure the effectiveness of our Consulting Services, including:

• Project milestones
• Key performance indicators (KPIs)
• Customer satisfaction scores
• Adoption rates
• ROI analysis
• Stakeholder feedback

We also have our signature data-driven approach that establishes Success Factors and KPIs with our customers from the outset, ensuring an aligned and data-driven approach. This includes a regular cadence of reporting and impact assessments at the end of a project or at a particular service milestone.

Our consultants regularly participate in professional development activities, attend industry conferences, and engage in knowledge sharing with peers and thought leaders. The team has dedicated industry professional qualifications and are encouraged to get these as part of their professional development journeys. We also leverage our extensive network and partnerships to stay informed about emerging trends, technologies, and best practices in the field.

Certainly. We have numerous case studies and testimonials showcasing our successful collaborations with clients across various industries where our Consulting Services have driven tangible results like increased efficiency, cost savings, and customer satisfaction.

These include:

• Digital transformations
• Building organizational change maturity
• Organizational restructuring
• Process optimizations
• Organizational design
• ServiceNow platform implementations