PLAYBOOK

How to climb the IT maturity ladder

With the right IT workflows in place, you’ve probably already reached an IT maturity level that brings you the benefits of great user experiences and agility.

But, you might well be wondering: how do I take the next step in IT automation? What are the most important boxes that need to be ticked to successfully move your organization to the next IT maturity level? This playbook points the way in addressing the challenges that come with transitioning to a higher maturity level.

Key takeaways

• Organizational Change Management is key
• Use the Plan-Do-Check-Act cycle to continuously improve ITSM
• Ensure you build on a solid ITSM foundation