Online CSDM Game
ServiceNow CSDM
The ServiceNow Common Service Data Model (CSDM) connects your CMDB with services from both a business and technical perspective. It is the foundation for working on a service-enabled CMDB. The benefits of CSDM are many – from more accurate reporting, increased platform maturity, a unified service language, staying in the OOTB to improved control over service costs. However, you can only reap these benefits if you implement CSDM in the right way. That’s what this workshop is all about
What you will learn
Familiarize yourself and your team with this new model by playing our (online) game. We start by explaining the concept and theory in an interactive way, including examples. Then we will go through the different phases of the CSDM data model and explain which phase fits which situation. After that we will get practical and start modeling a service with mural in small groups.
Duration
Approx. 3 hours
Size of the group
8 people (to allow for in-depth discussions and active participation)
Host
2 consultants
Languages
English (workshop materials are in English)
Online medium
Zoom + mural
Register me (and my team)
for the CSDM game.