For those of you who have read Tolkien’s The Lord of the Rings, you already know what I’m talking about. For those who haven’t: it’s basically a story about 20 rings of power. 19 of these rings give the bearer a unique strength. But there is one ring with the power to rule all others. The ServiceNow platform has a similar structure with its wide variety of powerful out-of-the-box workflows (“the rings”) like ITSM, SPM, IRM, CSM, WSD, HRSD, etc.
Each ring brings great strengths to the business units that use them. However, you can unlock even greater strength when you connect the dots between all of these rings. This will result in powerful cross-departmental use cases like onboarding (HR, IT, Facility) and delivering service enhancements (business, Dev, Ops).
So, what is required to get these cross-functional workflows in place? You probably guessed it: ServiceNow CSDM (Common Service Data Model) is the ring with The Power To Rule Them All.