3 Lessons learned from Implementing ServiceNow CSDM
From the introduction of CSDM until now, we have been involved in several projects where we implemented and defined ServiceNow CSDM (Common Service Data Model) together with our customers. Here’s what we learned so far.
1. Scale your initiative to maximize impact and value
2. Use proven frameworks to define your services
3. Save time and effort with an end goal in mind
