In my last blog post, I talked about the common pitfalls organizations run into with their ServiceNow CMDB, the foundational elements of establishing a high-quality database, and why it’s so beneficial to get your CMDB right. Our approach not only establishes a high-quality CMDB, but also sets it up in a way that makes it “self -healing”, or self-sustaining if you will. But what does a self-sustaining CMDB look like, and what steps and tasks does that approach entail?
We have made it a core focus of our business to get foundational elements of the ServiceNow platform right so that everything built on it is high quality, forward-thinking and efficient.
Aside of the key foundational aspects I described before (Governance, Ownership, Definitions and Lifecycle Workflows), these are the steps and tasks an organization needs execute to establish a self-sustaining CMDB:
Executing the steps and tasks I’ve outlined above will cause a shift within an organization (we’ve seen it ourselves), moving from manual, reactive, or no maintenance of data to an environment that is driving continuous improvement of data quality, as well as having a good understanding of the value and importance of it.
We give the right stakeholders within organizations the right tools, capabilities and support required to keep the CMDB up-to-date and improve the data quality within it.
This is what we call a self-healing or self-sustainable CMDB 😊
Elmer de Valk
Chief Executive Officer (CEO)
+31 (0)30 76 02 670
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