Ensure your digital transformation initiative delivers sustainable business value with our Managed Services. Keep your innovation engine running at top speed, your roadmap up to date and your backlog fresh. Shorten time to value with our value-driven approach, guided governance, and continuous service innovation.
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WHAT WE DO
Propelling your platform and business forward
We don’t just maintain your platform. We propel it forward. For us, Platform Excellence is just the start. We work with you to establish your platform value roadmap, in line with your business objectives and digital transformation targets. We drive governance with best practices based on 10+ years of successful engagements, ensuring we listen, guide and deliver at the need and speed of your business. We build in automation and AI-driven practices where appropriate to assure quality delivery, fast turnaround, and effective change. We tailor to your business with clear and transparent offerings, so you can focus on your customers and your business.
HOW WE DO IT
Collaborating on value delivery
We ensure your platform motor keeps running smoothly by running regular health checks, efficiently managing and proactively reducing incidents and providing clear communication. We’ll be constantly innovating our service delivery, integrating value-driven methodologies from our expert consultants, automated development and quality monitoring tools from our master architects, and domain best practices from our subject matter experts. This will improve the ability of your platform to make data flow throughout your company, bringing it to the right people at the right time to enable decisions and effective results.
Managed Capacity
Don’t want or need a full Managed Services contract but lack resources with particular knowledge? It’s also possible to hire a single or several particular experts—from Success Advisors to Platform Owners. Basically anything is possible!
Our Managed Services flavours
Whether you’d like to start small, go all the way or take the middle road, we got you covered.
FlowStarter
Essentials to keep your platform stable, healthy and efficient. The perfect choice if you’re looking for essential management and maintenance services only.
Key Features:
Basic platform health checks & maintenance
Standard support & issue resolution
Regular system updates & patches
Basic performance monitoring & reporting
FlowBuilder
Optimize and expand your platform capabilities through configuration and development, supported by our experts and advisors.
Key Features:
Advanced configuration & customization
Development of new apps & workflows
Strategic advisory & consulting services
Value reporting & impact assessments
Collaborative roadmap planning
FlowMaster
Maximize platform value and performance through automation, AI and bespoke solutions. Ideal of you’re looking for a highly tailored service.
Key Features:
Integrated automation & AI
Custom tool development & implementation
Advanced analytics & predictive insights
Comprehensive performance optimization
Full-scale innovation & best practices
Custom service packages tailored to unique business needs
It’s time to go from…
Cost center to value driver
Turn your IT platform from a cost center to a catalyst for business growth and innovation.
Unpredictable IT spend to strategic investment
Put a stop to fluctuating costs and unclear ROI and embrace predictable expenses aligned with business outcomes.
Siloed departments to one unified enterprise
Re-engineer disconnected processes and data into seamless, enterprise-wide workflows driving efficiency.
FAQ’s
Why should we use Plat4mation Managed Services?
When you implemented a digital transformation project, it’s not unusual to get the feeling that the hard work has been done. Unfortunately, results in the field show that many projects fail right at that point, leaving the expected benefits out of reach. Having the support from experienced resources and the expertise to manage and further develop your ServiceNow platform is crucial at this point.
With our unique focus on ServiceNow platform performance and service excellence, we collaborate with you on the way forward, safeguarding your platform health while improving its value day to day. This way, you can focus on the benefits and achieve the gains you planned for, and continuously find more and better ways to get return on your investment.
Can Plat4mation support me in all the different ServiceNow modules and services I need to maximize platform ROI?
Yes. We have experts inhouse on all ServiceNow modules and capabilities—ranging from reporting to CSM, ITSM, ITOM, etc. We can also support you with strategic advice, app development, technical know-how and architectural guidance. We believe this complete package is necessary to cater for the strategic platform ServiceNow is meant to be and to deliver the business outcomes underpinning your digital transformation.
Is Plat4mation flexible when it comes to my platform needs?
Yes, we are. Our Managed Services model is based on flexibility. Our Flow Starter package ensures your platform stays stable, and with our FlowBuilder and FlowMaster packages we provide the change and development capacity to further optimize and improve the value you get from your investment. Based on your roadmap and supported by our value-driven approach, we define the required development capacity needed and reserve this for you. And for your peace of mind, we built in a review system to make sure we right-size this capacity over time.
Can Plat4mation help me build a business case for Managed Services?
Absolutely! Based on our extensive experience, we can provide you with expected benefits based on your situation. What’s more, our value-driven approach builds in monitoring of the value we deliver together, turning this into actionable advice with an established cadence of value reporting and impact assessments.
Can Plat4mation support my company around the globe?
Yes, with our global presence and support centers, we can support you regardless of location and time zone.
Talk to the expert
Schedule a call with one of our ServiceNow Managed Services experts. They’ll be happy to tell you more!
