The Common Service Data Model (CSDM) explained – Aligning IT to business strategy
ServiceNow has made a major change to their database involving the Common Service Data Model (CSDM). It enables you to link your IT CIs in the Configuration Management Database (CMDB) to your services, users, costs, and more based on best practices. Labeled as a ‘change for the better’, CSDM 3.0 is a framework and prescriptive guidance for building your service aware CMDB. But how do you grow the new CSDM model into your organization? What is CSDM exactly and how do you stand to benefit from it?
