Helping financial services adapt to rapidly changing market dynamics

Your customers expect you to deliver secure, compliant and consumer-grade experiences

In a world where disruption is the name of the game, financial institutions are under pressure to meet ever-higher customer and employee expectations. With digital now covering the whole value chain of financial services, we help you adopt new technologies that can boost your operational performance to deliver streamlined, compliant and secure experiences throughout your range of services.

Future-proofing financial services

For financial companies to stay out in front of the competition, they must maximize their investments in digital transformation. At a minimum, this involves achieving streamlined processes and workflows, improving user experiences and improving business agility.

As premier ServiceNow partner, we help you transform siloed systems and create a single system of action throughout your business: from the back-office and the IT desk, to your front desks and service centers. We provide support services to help you achieve strategic objectives and outcomes through digitalization of key business aspects.

Increase employee satisfaction

Employees expect the same consumer-like experience at work as in their everyday life, where information is found or products ordered within the bat of an eye. And where personalization is key. It’s important that you meet employee expectations and don’t leave them floundering with siloed legacy systems.

Drive deeper employee engagement and productivity by empowering your workforce in a way that matches their increasingly mobile, agile and flexible way of working. A cloud-based service platform that unifies departments, teams and systems and that can assign tasks across the enterprise with personalized, relevant and accurate knowledge items, enables employees to better serve customers and boosts your employee work experience.

Manage and control risks

As new, self-service customer functionalities are defining the financial service landscape, while increasingly demanding regulatory requirements must be met, the need for robust risk control is paramount. It brings banks and insurers in a position where they are caught between the two fires of needing to improve cost ratios, while fixing control frameworks.

Time to make your internal control and frameworks more flexible, transparent and cost-effective. With a cloud platform like ServiceNow, you will establish a solid IT foundation with embedded security controls and a single source of truth for monitoring and responding to threats and optimization of cyber resistance. It enables you to cost-effectively detect fraud and information security risks, through real-time monitoring and prioritization.

Increase agility while lowering costs

Nimble disruptors continue to bring new products, services and pricing models that are constantly heightening customer expectations. You need the tools to speed up your business: from meeting customer demand, developing new products, to attaining the competitive edge through new data insights.

Streamline and unify your application portfolio on a single cloud platform to enable dynamic order orchestration and reliable service delivery, based on a service aware configuration management database. An end-to-end transparent view provides you visibility into products, services and resources across your systems, which in turn increases speed and efficiency, resulting in lower cost and better operational performance.

Boost customer experiences

Digital savvy customers are driving higher levels of engagement and personalization. You need to engage customers with proactive and intuitive tools and services. To do so requires you to move from a reactive to proactive service model.

You can stand out by empowering customers with next-generation tools and personalized services that allow them to find information, make requests and troubleshoot issues when and where it suits them.

Laying the right digital foundation

Achieve operational excellence by transforming siloed legacy applications into a platform that monitors and alerts your operations, and enables you to stay agile in a disruptive environment.

Building on ServiceNow Common Service Data Model best practice framework, we put in place a scalable cloud strategy. Integrated workflow solutions ensure delivery of services, applications and data across the enterprise.

This single source of truth for your IT assets effectively and securely connects your configuration management database to services from both a business and technical perspective.

Central data base
We help you consolidate data in a single database and import vital information from other systems.

Maximum transparency
Our solution gives you full insights into dependencies across all systems, so that your assets and resources are fully transparent.

A service aware CMDB
Get an end-to-end view across the customer journey, so that you can achieve the best customer and employee experiences.
in lower cost and better operational performance.

Streamline your business

We help you deploy ServiceNow’s advanced cloud-based solution so that it places technology at the very heart of your business. Doing so means your internal technology becomes a competitive differentiator, with the ability to speed-up and streamline your finance operations and drive efficiency by providing full access to all relevant data, with real-time analytics to assess and measure progress and results.

• Manage your digital services real-time
• Make planned changes without impacting your business
• Address incidents resulting from unplanned changes without impacting the employee or customer experience
• Facilitate troubleshooting and support optimization of key service processes

How we help deliver organization-wide connected, compliant and secure experiences

At Plat4Mation, we help financial institutions make the best of their digital infrastructure and resources.

In doing so, we help them speed up digitalization, control IT risks and lower operating costs, while providing improved, connected and seamless customer experiences across their organization.

But, don’t just take our word for it. Here are a few of the companies that we’re helping to achieve their goals: