Lamb Weston: Facility Mgt

Lamb Weston is a world-leading brand in high quality potato products, sold in over 100 countries around the world.

The challenge

The challenge of Lamb Weston was to find a way to make meeting room reservations more efficient, preventing double bookings and frustrations while reducing time. Visitor registrations and booking rooms were done in two different systems and was primarily a manual process, e.g. sending emails to reserve a meeting room without knowing if a room was available.

The solution

One of the biggest advantages of the solution has shown that the visitor registration coupled with the booking of the rooms yields a lot of time saving for employees and transparency. Lamb Weston experienced this as the biggest advantage because if you can book everything at one place it’s more user friendly and creates better visibility if a room is available in comparison with a manual process.

Lamb Weston is an organization with a cloud strategy. They are using mainly Microsoft and ServiceNow in their IT environment. The predecessor of Workplace Service Delivery was deemed a perfect choice. They didn’t have to develop their own system or add another system. Instead, they chose to leverage the possibilities of their already existing platform to save costs. This was also in line with their strategy and wish for easy user adoption, as users were already familiar with working with ServiceNow.

“I’m very satisfied with the way Plat4mation approached and delivered the project. Fast, in time and budget. They are good in listening, translating questions to practice and get the members of the work groups aligned. ” – Project Manager